Stephanie Coca
Livermore
Summary
Dynamic professional with a proven track record at Sunrun, recognized among the top 10 performers for exceptional sales expertise and customer engagement. Adept in CRM management and active listening, I consistently drive results and foster strong relationships, contributing to the adoption of renewable energy solutions and enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airbnb Cleaner
JASMINE HOME CLEANING SERVICES
Springfield
01.2024 - Current
- Responsible for maintaining high standards of cleanliness and presentation in Airbnb properties.
- Conducted thorough cleaning tasks, including vacuuming, mopping, dusting, and sanitizing bathrooms and kitchens.
- Managed effective communication with property hosts to address specific cleaning requirements and ensure guest satisfaction.
- Ensured adherence to cleaning schedules for timely readiness of properties for incoming guests.
- Focused on attention to detail to provide an exceptional guest experience through clean and well-maintained accommodations.
Retail Solar Advisor
Sunrun
Bay Area
08.2020 - Current
- Educated and guided customers on the benefits of residential solar energy solutions in retail settings, such as malls and home improvement stores.
- Provided accurate information about Sunrun's products and services, addressing customer questions and concerns to inspire adoption of solar energy.
- Built relationships with potential customers to demonstrate the value of clean, renewable energy solutions for their homes.
- Achieved 45 consultations within the first 60 days at the company, recognized with an all-expenses-paid trip to Cancun.
- Consistently ranked among the national top 10 performers, receiving multiple accolades and top performer badges for exceptional contributions.
- Contributed actively to expanding the adoption of renewable energy through effective customer engagement and education initiatives.
Front Desk Agent
ALKO Hotels
Eugene
05.2024 - 08.2024
- Greeting and welcoming guests professionally and courteously, ensuring a positive first impression upon arrival.
- Conducting efficient and accurate check-in and check-out processes, maintaining high standards of service.
- Managing guest inquiries, requests, and complaints with promptness and professionalism to ensure satisfaction.
- Providing detailed information about hotel facilities, available services, and local attractions to enhance the guest experience.
- Processing a variety of payment methods, including cash and credit cards, while ensuring accuracy in transactions.
- Coordinating with internal departments to accommodate guest needs and preferences effectively, contributing to seamless operations.
Crew Member
Trader Joe's
San Francisco
08.2013 - 12.2019
- Provided exceptional customer service by engaging with customers, answering inquiries, and offering product recommendations to enhance the shopping experience.
- Ensured proper stock levels and product freshness through regular inventory restocking and rotation.
- Maintained cleanliness and organization throughout the store to uphold company standards and create a positive shopping environment.
- Supported efficient store operations by collaborating with teammates and supervisors within a fast-paced retail setting.
- Managed cashier duties, including handling transactions accurately and balancing registers at the end of shifts.
- Contributed to a welcoming atmosphere aligned with Trader Joe’s values, fostering customer satisfaction and loyalty while assisting in daily operational tasks.
Retail Sales Associate
The Picture People
Pleasanton
12.2011 - 03.2013
- Provided personalized assistance to customers in selecting photography packages to meet their specific needs, resulting in enhanced customer satisfaction and repeat business.
- Coordinated and scheduled appointments while communicating pricing options clearly, streamlining the booking process and addressing inquiries effectively.
- Supported photographic sessions by managing props and coordinating poses, contributing to the creation of high-quality visuals.
- Ensured accurate processing of sales transactions and maintained organized records of purchases and payments for efficient studio operations.
- Maintained studio cleanliness and organization by setting up equipment, preparing props, and ensuring a seamless environment for photo sessions.
- Promoted company services through clear communication, fostering strong customer relationships that contributed to increased sales revenue.
Education
High school diploma -
Del Valle High School
Livermore, CA06.2012
Skills
- Performance management
- Microsoft Office proficiency
- Phone etiquette
- Cash handling
- Organizational skills
- Sales expertise
- CRM management
- Active listening
- Goal achievement
- Coachable mindset
- Quick learner
- Self-motivation
- Process improvement strategies
- Budget management
- Strategic planning
- Pricing analysis
Certification
- Certified Behavioral Health Technician, 06/12
- RBT Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent
ALKO Hotels
05.2024 - 08.2024
Airbnb Cleaner
JASMINE HOME CLEANING SERVICES
01.2024 - Current
Retail Solar Advisor
Sunrun
08.2020 - Current
Crew Member
Trader Joe's
08.2013 - 12.2019
Retail Sales Associate
The Picture People
12.2011 - 03.2013
High school diploma -
Del Valle High School