Stephanie Cobos
San Diego
Summary
Results-driven professional with expertise in project management, executive assistance, operations management, and HR. Proficient in statistical analysis and research methods. Seeking a high-level position to drive strategic initiatives and optimize operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
Dog & Rooster Web Development
San Diego
07.2022 - Current
- Promoted from Office Assistant to Project Manager, and subsequently to Operations Manager, demonstrating strong leadership and strategic vision in managing web development projects
- Developed and implemented Standard Operating Procedures (SOPs) and comprehensive training plans, improving team efficiency and ensuring compliance with industry standards
- Organized and facilitated engaging team-building activities, both in-person and online, fostering collaboration and boosting team morale, which received positive feedback from participants
- Managed resource allocation, budgeting, and project delivery, enhancing operational efficiency and improving client satisfaction and project turnaround times
- Served as the primary point of contact for clients, effectively addressing inquiries and maintaining proactive communication throughout the project lifecycle
- Collaborated with cross-functional teams to streamline processes, enhance project delivery timelines, and drive organizational success
Teaching Assistant, English Language Courses
San Diego State University
San Diego
06.2020 - 05.2022
- Assisted professors with course preparation for English language classes, developing lesson plans, grading assignments, and conducting tutorials
- Provided academic support to students, offering guidance on course materials and assisting with research projects
- Facilitated classroom discussions and workshops to reinforce key concepts and enhance student learning outcomes
Barista
Starbucks Coffee
01.2010 - 12.2020
- Delivered exceptional customer service in high-volume settings, managing orders efficiently while maintaining quality standards
- Collaborated with team members to ensure a seamless customer experience and adherence to health and safety regulations
- Participated in programs supporting children with Down syndrome through community initiatives during tenure
English Teacher & Operations Assistant
English Connection
Madrid
01.2010 - 12.2018
- Taught English language courses to employees of prominent organizations, including the Tax Agency and Court of Accounts, providing tailored curriculum to meet specific client needs
- Conducted lessons for students of all ages, from young learners to adults, showcasing versatility in teaching styles and approaches
- Assisted in operational tasks and participated in audit classes, contributing to the overall efficiency and quality of the program
- Offered leadership opportunities, including taking students to study in the UK and managing various programs within the academy
Office Manager
British Council/Group Salvador
Almeria
01.2009 - 01.2010
- Managed front desk operations, greeting visitors and handling inquiries in a professional manner
- Provided administrative support, including scheduling appointments and managing correspondence, contributing to the efficient operation of the office
Education
Bachelor of Science - Industrial-Organizational Psychology
San Diego State University
San Diego, CAAssociate Degree - Psychology
San Joaquin Delta College
Stockton, CACertificate - Russian Language
Moscow State University
CITI Program Certificate - Protection of human subjects in research
San Diego State University
San Diego, CASkills
- Health and safety compliance
- Program Administration
- Contract Management
- P&L Management
- Financial Management
- Customer Retention
- Business and Operations Management
- Cultural Awareness
- Multi-unit operations management
- Workforce training
- Staff Management
- Complex problems analysis
- High-pressure environments
- Project management abilities
- Budgeting and forecasting
- Invoice Processing
- Account recordkeeping
- Employee relations and conflict resolution
- Microsoft Office expertise
- MS Office
- Client Relationships
- Quality assurance and control
- Staff Training
- Work flow planning
- Problem-Solving
- Onboarding and Orientation
- Data Analysis
- Organizational Management
- Accounts Receivable
Professional Development
Developed team-building activities for the entire company at Dog & Rooster, enhancing workplace culture and employee engagement.
Languages
English
First Language
Spanish
Proficient (C2)
C2
Russian
Elementary (A2)
A2
References
Available upon request.
Timeline
Operations Manager
Dog & Rooster Web Development
07.2022 - Current
Teaching Assistant, English Language Courses
San Diego State University
06.2020 - 05.2022
Barista
Starbucks Coffee
01.2010 - 12.2020
English Teacher & Operations Assistant
English Connection
01.2010 - 12.2018
Office Manager
British Council/Group Salvador
01.2009 - 01.2010
Bachelor of Science - Industrial-Organizational Psychology
San Diego State University
Associate Degree - Psychology
San Joaquin Delta College
Certificate - Russian Language
Moscow State University
CITI Program Certificate - Protection of human subjects in research
San Diego State University
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