Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Clark

Winnipeg,MB

Summary

Dynamic Shop Manager at InterCity AutoBody with expertise in regulatory compliance and exceptional customer service. Proven track record in employee training and payroll administration, enhancing operational efficiency. Adept at conflict resolution and scheduling repair work, ensuring customer satisfaction and retention. Committed to maintaining high standards in a fast-paced environment.

Overview

16
16
years of professional experience

Work History

Shop Manager

InterCity AutoBody
Winnipeg, Manitoba
04.2015 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conferred with customers by telephone or in person to provide information about products or services, and take orders.
  • Updated knowledge of automotive technology, industry trends, products, services, and regulations.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Filed insurance claims when applicable, and followed up with insurers regarding status updates.
  • Ordered parts from suppliers as needed.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Recorded customer information, vehicle mileage, and details of services performed.
  • Inspected vehicles to determine necessary maintenance or repair needs.
  • Updated and maintained employee payroll records, ensuring confidentiality, and data security.
  • Onboarded new employees in time reporting and payroll systems.
  • Prepared reports related to wages, taxes, garnishments, contributions, and benefits packages.
  • Reconciled monthly payroll accounts to ensure accurate payments to employees.
  • Maintained regular performance appraisals for employees through verbal, written, and ongoing review programs.

Accounts Payable Clerk

Culligan Water
Winnipeg, MB
04.2011 - 04.2015
  • Ensured proper authorization for all purchases made by the organization.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Entered data into accounting system to maintain accurate financial records.
  • Handled high-volume invoice processing with minimal supervision.
  • Reviewed employee expense reports for compliance with company policy guidelines.
  • Reduced financial discrepancies by verifying accounting statements.

Store Manager

Blockbuster Canada Inc
Winnipeg , Man
11.2009 - 05.2010
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained accurate records of employee performance reviews.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.

Education

High School Diploma -

LaSalle Secondary Scool
Greater Sudbury, ON

Skills

  • Customer service
  • Employee training
  • Payroll administration
  • Parts ordering
  • Vehicle inspection
  • Conflict resolution
  • Scheduling repair work
  • Data entry
  • Time management abilities
  • Customer retention
  • Insurance claims
  • Time management
  • Employee management
  • Multitasking
  • Organizational skills
  • Verbal and written communication

Timeline

Shop Manager

InterCity AutoBody
04.2015 - Current

Accounts Payable Clerk

Culligan Water
04.2011 - 04.2015

Store Manager

Blockbuster Canada Inc
11.2009 - 05.2010

High School Diploma -

LaSalle Secondary Scool

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Stephanie Clark