Stephanie Chatoff
Cupertino
Summary
Dynamic Certified Nursing Assistant with a proven track record at Westwood Post-Acute, excelling in patient care and vital sign monitoring. Recognized for enhancing team efficiency and training new staff. Strong decision-making and compassionate communication skills drive exceptional patient experiences and foster a collaborative work environment. I also have reliable management skills, with five years in the customer service industry. I have learned how to efficiently handle my time and any obstacles that may have gotten in my way.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Westwood Post-Acute
San Jose
03.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and heart rate.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Trained new employees to set them up for success as a CNA at our facility.
Shift Lead
Pressed Juicery
San Jose
12.2022 - 03.2024
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Thinking fast during difficult or unexpected situations.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Responded to and resolved customer questions and concerns.
Service Manager
Chipotle Mexican Grill
Los Gatos
07.2018 - 12.2022
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw food preparation and monitored safety protocols.
- Always made sure everyone is working efficiently and safely.
- Prepared for regular corporate visits.
Education
High School Diploma -
Los Gatos High School
Los Gatos, CA06.2020
Some College (No Degree) - Working to earn Nursing degree
De Anza College
Cupertino, CASkills
- Decision-making capabilities
- Employee Training
- Conflict Resolution
- Problem Solving
- Time Management
- Great communication skills
- Team Player
- Customer Service
- Positive Attitude
- Compassionate
Certification
- CNA - Certified Nurse Assistant (license pending)
- CPR and BLS Certification
- ServSafe Manager Food Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Certified Nursing Assistant
Westwood Post-Acute
03.2024 - Current
Shift Lead
Pressed Juicery
12.2022 - 03.2024
Service Manager
Chipotle Mexican Grill
07.2018 - 12.2022
High School Diploma -
Los Gatos High School
Some College (No Degree) - Working to earn Nursing degree
De Anza College
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