Stephanie Chatoff
Cupertino
Summary
Reliable management skills with 5 years in customer service industry. Have learned how to efficiently handle my time and any obstacles that may have gotten in my way. Always problem solving to find the best resolution possible. Having compassion for others through everything has made me the leader that I am.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Pressed Juicery
12.2022 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Thinking fast during difficult or unexpected situations.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Responded to and resolved customer questions and concerns.
Service Manager
Chipotle Mexican Grill
07.2018 - 12.2022
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw food preparation and monitored safety protocols.
- Always made sure everyone is working efficiently and safely.
- Prepared for regular corporate visits.
Education
Nursing
De Anza College
Cupertino, CA06.2026
High School Diploma -
Los Gatos High School
Los Gatos, CA06.2020
Skills
- Decision-making capabilities
- Employee Training
- Conflict Resolution
- Problem Solving
- Time Management
- Great communication skills
- Team Player
- Customer Service
- Positive Attitude
- Compassionate
Certification
- CNA - Certified Nurse Assistant (license pending)
- CPR and BLS Certification
- ServSafe Manager Food Certification
Languages
Spanish
Limited Working
Timeline
Shift Lead
Pressed Juicery
12.2022 - Current
Service Manager
Chipotle Mexican Grill
07.2018 - 12.2022
Nursing
De Anza College
High School Diploma -
Los Gatos High School
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