Stephanie Castro
Santa Paula
Summary
Dynamic and results-driven professional with extensive experience at Panda Express Restaurant Group. Proven expertise in staff supervision and customer service excellence, ensuring high-quality food preparation and efficient operations. Skilled in training and development, with a strong focus on problem-solving and compliance with food safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chef
Panda Express Restaurant Group
Camarillo
03.2024 - Current
- Managed kitchen staff schedules to ensure adequate coverage and efficiency.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Cook
Panda Express Restaurant Group
Camarillo
12.2023 - 03.2024
- Prepared and cooked a variety of Asian dishes following recipes and guidelines.
- Collaborated with team members to ensure timely meal preparation during peak hours.
- Operated kitchen equipment efficiently, including fryers, woks, and grills for food preparation.
Delivery Driver
Amazon
Camarillo
05.2021 - 12.2023
- Delivered packages efficiently to residential and commercial locations.
- Operated delivery vehicle in compliance with traffic laws and safety regulations.
- Communicated effectively with customers regarding delivery status and issues.
Shift Leader
Panda Express Restaurant Group
Ventura
01.2016 - 04.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Associate of Arts - Criminal Justice
Cal State La
Los Angeles, CA05-2022
Skills
- Customer service
- Staff supervision
- Team leadership
- Task delegation
- Food safety
- Time management
- Quality assurance
- Training and development
- Problem solving
- Customer service focus
- Professional appearance
- OSHA regulations compliance
Languages
Spanish
Professional
Certification
- Food Handlers Card
- ServSafe Certificate
Timeline
Chef
Panda Express Restaurant Group
03.2024 - Current
Cook
Panda Express Restaurant Group
12.2023 - 03.2024
Delivery Driver
Amazon
05.2021 - 12.2023
Shift Leader
Panda Express Restaurant Group
01.2016 - 04.2022
Associate of Arts - Criminal Justice
Cal State La