Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stephanie Castro

Santa Paula

Summary

Dynamic and results-driven professional with extensive experience at Panda Express Restaurant Group. Proven expertise in staff supervision and customer service excellence, ensuring high-quality food preparation and efficient operations. Skilled in training and development, with a strong focus on problem-solving and compliance with food safety standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chef

Panda Express Restaurant Group
Camarillo
03.2024 - Current
  • Managed kitchen staff schedules to ensure adequate coverage and efficiency.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Cook

Panda Express Restaurant Group
Camarillo
12.2023 - 03.2024
  • Prepared and cooked a variety of Asian dishes following recipes and guidelines.
  • Collaborated with team members to ensure timely meal preparation during peak hours.
  • Operated kitchen equipment efficiently, including fryers, woks, and grills for food preparation.

Delivery Driver

Amazon
Camarillo
05.2021 - 12.2023
  • Delivered packages efficiently to residential and commercial locations.
  • Operated delivery vehicle in compliance with traffic laws and safety regulations.
  • Communicated effectively with customers regarding delivery status and issues.

Shift Leader

Panda Express Restaurant Group
Ventura
01.2016 - 04.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Education

Associate of Arts - Criminal Justice

Cal State La
Los Angeles, CA
05-2022

Skills

  • Customer service
  • Staff supervision
  • Team leadership
  • Task delegation
  • Food safety
  • Time management
  • Quality assurance
  • Training and development
  • Problem solving
  • Customer service focus
  • Professional appearance
  • OSHA regulations compliance

Languages

Spanish
Professional

Certification

  • Food Handlers Card
  • ServSafe Certificate

Timeline

Chef

Panda Express Restaurant Group
03.2024 - Current

Cook

Panda Express Restaurant Group
12.2023 - 03.2024

Delivery Driver

Amazon
05.2021 - 12.2023

Shift Leader

Panda Express Restaurant Group
01.2016 - 04.2022

Associate of Arts - Criminal Justice

Cal State La
Stephanie Castro