Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Cassibo

Belleville,ON

Summary

Dynamic professional with a strong background in customer service and culinary arts, honed at Albert College. Proven ability to enhance customer satisfaction and streamline kitchen operations through effective training and adherence to food safety standards. Skilled in multitasking and inventory management, ensuring efficient meal preparation and delivery.

Work History

Cook

Albert College
2011 - 2018
  • Prepared and cooked meals following standardized recipes and dietary guidelines.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Assisted in inventory management by tracking supplies and notifying management of shortages.
  • Implemented food safety standards to minimize risks of contamination and ensure compliance.
  • Trained new staff on kitchen procedures, safety protocols, and equipment usage.

Call Center Representative

TeleTech Holdings
Trenton, ON
2006 - 2010
  • Responded to customer inquiries via phone , providing accurate information and solutions.
  • Documented customer interactions in CRM system, ensuring data integrity and accessibility.
  • Assisted with training new representatives on call handling techniques and company policies.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction.

Call Center Representative

Stream International
Belleville, ON
2004 - 2006
  • Managed high call volumes while ensuring exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Centennial Secondary School
Belleville Ontario

Centennial Secondary
Belleville, ON

Culinary Management

Loyalist College of Applied Arts And Technology
Belleville
06-2012

Culinary Training

Loyalist College of Applied Arts And Technology
Belleville
06-2011

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Strong attention to safe food handling procedures
  • Sanitation
  • Supply restocking
  • Hospitality and service industry background
  • Kitchen equipment operation and maintenance
  • Food presentation
  • Sanitation practices
  • Performance improvement
  • Allergen awareness
  • New hire training
  • Problem-solving
  • Time management
  • Attention to detail
  • Health and safety compliance
  • Inventory management
  • Staff training
  • Temperature control
  • Cost control
  • Customer support
  • Data entry
  • Problem-solving skills
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound phone call management
  • Technical support
  • Training experience
  • Technical troubleshooting
  • System documentation
  • Documentation and reporting
  • Call control skills
  • Call documentation skills
  • Quality assurance optimization
  • Teamwork and collaboration
  • Calm and professional under pressure

Timeline

Cook

Albert College
2011 - 2018

Call Center Representative

TeleTech Holdings
2006 - 2010

Call Center Representative

Stream International
2004 - 2006

High School Diploma -

Centennial Secondary School

Centennial Secondary

Culinary Management

Loyalist College of Applied Arts And Technology

Culinary Training

Loyalist College of Applied Arts And Technology

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Stephanie Cassibo