Stephanie Carrillo Alvarez
Wallace
Summary
Charge Nurse with extensive experience in patient care coordination and conflict resolution. Demonstrated leadership in team management and healthcare compliance, resulting in enhanced service delivery. Bilingual communicator focused on improving patient outcomes through proactive care management. Strong work ethic and adaptability, with proven skills in customer service, multitasking, and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CHARGE/TREATMENT NURSE
GOLDEN SAN ANDREAS CARE CENTER
06.2024 - Current
- Documenting observations of patients
- Administer medication following the 7 rights.
- Dedicated to understanding patient's needs and preferences
- Proactively familiarizing myself with patient's conditions
- Attention to changes in patient's conditions
- Ensure aids complete their duties
- Notify health care team of any changes noted in patient(s)
- Change wound dressings as order and observe for effectiveness.
- Assess nursing interventions for effectiveness.
- Small procedures within my scope of practice
Charge Nurse
STAR NURSING AGENCY
03.2023 - 06.2024
- Duties include the same as previous job description
Charge Nurse
STRESSLESS MEDICAL STAFFING
09.2022 - 02.2023
- Duties include the same as first job description
Nurse Clinical Supervisor
OAK VALLEY HOSPITAL DISTRICT
01.2022 - 12.2022
- Standing supervisor at two clinics when I am present
- Supervised daily clinic operations and staff, ensuring efficient patient flow and quality care.
- Addressed and resolved patient concerns to ensure satisfaction
- Managed referral processes to specialty services, coordinating follow up communication with providers
- Conducted monthly chart and clinic audits to maintain compliance and identify areas for improvement
- Provided direct patient care, including administering vaccinations, medications, and preforming minor office procedures.
Sales Associate
THE HOME DEPOT
01.2018 - 12.2020
- Addressed and resolved a wide range of customer issues at the Service desk, encompassing both in-store and online concerns. Responsibilities included processing returns, managing online orders, and coordinating with vendors to troubleshoot product discrepancies.
- Assisted customers in product selection and provided expert knowledge on home improvement.
- Operated point-of-sale systems to process transactions and handle customer payments.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly.
- Trained new associates on store policies, procedures, and product knowledge effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged with customers to build relationships and promote loyalty through personalized service.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Some College (No Degree) - Licensed Vocational Nurse
Institute of Technology
Clovis, CASome College (No Degree) - Civil Engineering
Modesto Junior College
Modesto, CASkills
- Communication skills
- Customer relationship management
- Medication administration
- Patient care coordination
- Product knowledge
- Conflict resolution
- Team leadership
- Staff training
- Problem solving
- Time management
- Interpersonal skills
- Customer engagement
- Multi-tasking strength
- Cash register operation
- Relationship building
- Calm demeanor
- Bilingual proficiency
- Leadership and management
- Team collaboration
- Healthcare compliance
- Referral coordination
- Document preparation
References
- Amanda Roach, Supervisor, Golden San Andreas, 209.889.3618
- Alexa Paulino, Supervisor, Golden San Andreas, 916.839.9228
- Jagvir Bassi, Registered Nurse, Golden San Andreas, 669.300.9535
- Ms. K Swafford, Employer, RN, MPAS, PA-C, CEO, Stressless Medical Staffing, 800.566.1950
- Joanne Chavez, Employer of an Event, 209.326.7061
Affiliations
- President of Hispanic Youth leadership
- Voted Most Spirited Cadet in Junior Reserve Officer Training Corps
- Titled Master Sargent in JROTC
- Event Planner/Coordinator (250+ guests)
Certification
- LVN license #721854
- AHA BLS certification ex 08/2027
Languages
Spanish
Native/ Bilingual
Timeline
CHARGE/TREATMENT NURSE
GOLDEN SAN ANDREAS CARE CENTER
06.2024 - Current
Charge Nurse
STAR NURSING AGENCY
03.2023 - 06.2024
Charge Nurse
STRESSLESS MEDICAL STAFFING
09.2022 - 02.2023
Nurse Clinical Supervisor
OAK VALLEY HOSPITAL DISTRICT
01.2022 - 12.2022
Sales Associate
THE HOME DEPOT
01.2018 - 12.2020
Some College (No Degree) - Licensed Vocational Nurse
Institute of Technology
Some College (No Degree) - Civil Engineering
Modesto Junior College