Stephanie Card
Fredericton
Summary
Dedicated and compassionate Educational Assistant with 4 years of experience supporting diverse student populations in both one-on-one and classroom settings. Proven ability to build strong relationships with students, foster a positive learning environment, and collaborate effectively with teachers and support staff. Committed to promoting student success through personalized attention, patience, and a deep understanding of individual learning needs.
Overview
16
16
years of professional experience
Work History
Educational Assistant & Supply Teacher
Anglophone West School District
01.2021 - Current
- Delivered academic reinforcement and emotional support to students with varying abilities, including those with autism, ADHD, and learning disabilities.
- Supervised learning groups of students in classroom stations.
- Maintained detailed notes and progress reports, contributing to collaborative meetings with educators and parents.
- Fostered team collaboration between students through group projects.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Youth Care Worker
Fredericton Residential Youth
11.2019 - 09.2021
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Evaluated needs of youth and outlined measures to address.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Challenged youth to accomplish motor developmental goals and inspire love of movement and healthy habits.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Oversaw day-to-day activities of residents in residential facility.
Member Relations Director/Clinic, Manager/Receptionist
Massage Addict
11.2014 - 11.2017
- Responsible for daily clinic operations
- Focus on excellent member experience
- Handled all accounts payable/receivable duties for office - billing, bookings, payments
- Administered payroll for massage therapists
- Collaborated with Blue Cross, claims adjusters and other insurance companies due to various client accounts/situations (medical treatments)
- Ensured clinic was clean and organized at all times
- Handled all member issues and complaints in a timely fashion
- Facilitated insurance claim processing for all members
- Handled scheduling for massage therapists
- Responsible for front end customer service - answering phones, scheduling appointments, processing payments
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Administrative Assistant
Sussex Wesleyan Church
08.2009 - 04.2010
- Maintained all correspondence, including sorting and distributing mail
- Organizing and filing important tax and government information
- Managed inventory of office supplies
- Photocopying and printing all necessary documentation
- Secretary in all meetings - distributing notes to all who required notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance when needed.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained staff directory and company policy handbook for human resources department.
Education
Bachelor of Arts - Christian School Education
Kingswood University
Sussex, NBCosmetology License - Hairstyle
Atlantic Hairstyling Academy
Fredericton, NB06.2013
Skills
- One-on-One Academic Support
- Classroom Management Assistance
- Individualized Education Plans (IEPs)
- Behavior Intervention Techniques
- Communication & Collaboration
- Special Education Support
- Positive Reinforcemen Strategies
- Student Engagement & Motivation
Languages
English
Elementary
Timeline
Educational Assistant & Supply Teacher
Anglophone West School District
01.2021 - Current
Youth Care Worker
Fredericton Residential Youth
11.2019 - 09.2021
Member Relations Director/Clinic, Manager/Receptionist
Massage Addict
11.2014 - 11.2017
Administrative Assistant
Sussex Wesleyan Church
08.2009 - 04.2010
Bachelor of Arts - Christian School Education
Kingswood University
Cosmetology License - Hairstyle
Atlantic Hairstyling Academy
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