Stephanie Canhoto
Georgetown
Summary
Dynamic operations leader with a proven track record, excelling in organizational leadership and operational excellence. Spearheaded compliance initiatives and enhanced profitability through strategic process improvements. Adept at fostering team collaboration and driving efficiency, ensuring seamless operations across multiple locations.
Overview
10
10
years of professional experience
Work History
Chief Operations Officer
WOW Support Services Inc.
08.2023 - Current
- Oversee the day to day operations of the support agency.
- Conduct interviews, and the onboarding process.
- Reconcile invoices from our independent contractors and process pay monthly.
- Following up on expired documents to be in compliance with ESA standards.
- Scheduling of shifts within multiple locations.
Office Operations Manager
Wraparound Specialized Foster Care Services Inc.
06.2021 - Current
- Update policies and procedures to align with ministry compliance.
- Collaborated with other department heads to identify areas of improvement in cross-functional processes.
- Audit internal client files proactively to be in compliance with our annual licensee review (annually).
- Weekly management meetings, including creating meeting minutes and follow ups with team.
- Organized company events and team building activities to foster a positive company culture and boost morale.
- Acted as liaison between upper management and staff members, facilitating open communication channels across hierarchical levels for increased efficiency.
Store Manager
Rudsak
04.2015 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Advanced Diploma - Public Relations
Humber College
Toronto, ON06-2016
Skills
- Organizational leadership
- Operational excellence
- Profitability improvement
- Operations management
- General management and administration
- Budgeting and finance
Languages
English
Native or Bilingual
Timeline
Chief Operations Officer
WOW Support Services Inc.
08.2023 - Current
Office Operations Manager
Wraparound Specialized Foster Care Services Inc.
06.2021 - Current
Store Manager
Rudsak
04.2015 - 04.2022
Advanced Diploma - Public Relations
Humber College
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