Stephanie Brown
Calgary,AB
Summary
Excelled in curriculum development and client satisfaction, enhancing learning experiences and service quality. Skilled in classroom management and conflict resolution, achieving high retention rates and student success. Demonstrates exceptional communication and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Educator
Delmar College Of Hair And Esthetics
10.2020 - Current
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Built relationships and communicated with students to provide best learning environment.
- Developed and implemented engaging lesson plans to keep learner attention.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Assessed student performance and provided feedback to facilitate student success.
- Provided assistance and direction to students during the consultation process.
- Managed and addressed complaints from unhappy patrons
Hair Salon Manager
Chatters Hair Salon
09.2019 - 10.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Fostered a positive working environment, resulting in high employee retention rates.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Upheld 24-hour response time to service requests.
Education
New Dawn College
Sydney, NS06.2011
Skills
- Classroom Management
- Subject matter expertise
- Curriculum Development
- Remote Learning
- Online Teaching
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Written Communication
- Conflict Resolution
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Educator
Delmar College Of Hair And Esthetics
10.2020 - Current
Hair Salon Manager
Chatters Hair Salon
09.2019 - 10.2020
New Dawn College
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