Stephanie Brewer
Edmonton,AB
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at La Senza. Skilled in customer service and time management, adept at resolving disputes and streamlining operations. Achieved significant improvements in service delivery and employee engagement through effective decision-making and team leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
La Senza Manager
La Senza
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Pet Value
01.2018 - 11.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Worked with domesticated animals daily.
Supervisor
Dollar Store With More
03.2014 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Nackawick
Nackawic, NB06-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
Flown to Ottawa by Pet Value to accept one million dollar award (store sales)
Languages
English
Native or Bilingual
Certification
Standard First AID
first aid
First aid skills and CPR. Renewed Nov 15, 2024.
Timeline
La Senza Manager
La Senza
04.2024 - Current
Manager
Pet Value
01.2018 - 11.2023
Supervisor
Dollar Store With More
03.2014 - 01.2018
Standard First AID
High School Diploma -
Nackawick
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