Stephanie Bourque-Hanley
Riverview,NB
Summary
Proven Advisor and Daycare Owner with a track record of designing personalized vacation experiences and enhancing client satisfaction at Fairytale Travel. Skilled in client relationship building and organizational capabilities, I excel in delivering exceptional customer service and developing a loyal clientele base through effective communication and meticulous planning. Resourceful Travel Consultant passionate about providing dream experiences. I have a strong research background and love of all things travel.
Overview
17
17
years of professional experience
Work History
Travel Advisor-Disney Vacation Specialis
Fairytale Travel
04.2017 - Current
- Design personalized vacation experiences based on thorough understanding of each client's interests, budget, and desired outcomes.
- Provide exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provide exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience.
- Utilize expert knowledge of destination offerings to create customized itineraries tailored to individual preferences and interests.
- Assist clients with travel arrangements, including transportation and accommodations, ensuring a stress-free vacation experience.
- Provide customers with best deals and well-researched travel options.
- Supervise payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Develop loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Daycare Owner/Operator
Self-employeed
11.2007 - Current
- Organize fun-filled events and activities for children that promote learning in an engaging manner.
- Enhance parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Develop age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Promote healthy eating habits among children by menu planning and meal preparation according to Canada's Food Guide.
- Maintain high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children.
- Manage financial aspects of the daycare business, including budgeting and expense tracking.
- Ensure a safe and nurturing environment for children.
Education
Diploma - Early Childhood Education
Success College
Moncton, NB06.2002
Certificate - Information Technology Applications
Atlantic Business College
Moncton, NB06.1998
Skills
- Travel industry experience
- Excellent customer service
- Client Relationship Building
- Social Media
- Reliability
- Customer Referrals
- Payment Processing
- Data Entry
- Attention to Detail
- Organizational Skills
- Itinerary Planning
- Travel research
Languages
English
Full Professional
French
Limited Working
Timeline
Travel Advisor-Disney Vacation Specialis
Fairytale Travel
04.2017 - Current
Daycare Owner/Operator
Self-employeed
11.2007 - Current
Diploma - Early Childhood Education
Success College
Certificate - Information Technology Applications
Atlantic Business College
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