Stephanie Blanchard
Carmacks,YT
Summary
Dedicated Correctional Officer with a proven history of enhancing security through effective communication and decision-making. Skilled in building collaborative partnerships within diverse teams in fast-paced environments. Organized and motivated, with strong time management and organizational capabilities. Eager to leverage experience and contribute to organizational growth.
Overview
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Paraprofessional/ Teacher Aide
Gatesville Independent School District
Gatesville, Tx
01.2024 - 06.2024
- Conducted small group instruction sessions to provide targeted support for students requiring additional assistance.
- Assisted with accommodations for students with special learning needs.
- Monitored student behavior to ensure an orderly learning environment conducive to academic success.
- Implemented positive reinforcement techniques to encourage appropriate behavior among students.
- Developed behavior management plans to enhance student performance and engagement in the classroom.
- Monitored student progress and provided feedback to teachers regarding academic achievement levels.
- Provided academic support in mathematics using digital and in-person instructional tools.
- Supported classroom instruction with lesson materials and student activities.
- Prepared and arranged teaching resources to facilitate lessons. for various instructional activities and assisted with organization of classroom materials.
- Prepared classroom supplies, records, and instructional materials.
Correctional Officer 5
Texas Department of Criminal Justice
Gatesville, TX
09.2011 - 11.2022
- Supervised offender movements under Texas Department of Criminal Justice security procedures.
- Monitored cellblocks, yards, and control areas for safety concerns.
- Escorted offenders during scheduled transport to appointments and activities. during medical, court, and program movements.
- Conducted inmate counts and reconciled unit housing records to maintain accurate population data and uphold facility security.
- Inspected offenders, living areas, and property for contraband.
- Enforced unit rules and corrected disruptive offender behavior.
- Documented incidents, observations, and shift activities in logs.
- Communicated with officers, supervisors, and staff during emergency response.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to detect and address suspicious behavior, improper conduct, and potential conflicts, ensuring a secure environment.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Transported prisoners between facilities using secure vehicles equipped with restraints.
- Administered first aid for injuries or illnesses sustained by inmates under supervision.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Managed conflicts and negotiated resolutions between inmates to prevent violence, enhancing overall safety within the facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Protected facility entrances to prevent unauthorized access and maintain order. to screen visitors.
Cashier/ overnight stocker/Customer Service Manager
Walmart
Gatesville, TX
09.2017 - 10.2018
- Processed transactions and cash office deposits while delivering customer service. Organized merchandise on registers for easy access to ensure proper stock levels and organized merchandise for the next day. Received and stocked incoming freight, ensuring shelves were organized and fully stocked. Identified customer needs, facilitated purchasing decisions, and resolved issues effectively. Operated hardware, including computers and cash registers. Processed purchases efficiently.
- Operated Walmart cash register for item scanning, payments, and receipt handling.
- Handled cash, card, and mobile payments following store policies.
- Assisted customers at self-checkout with questions and payment issues.
Escalations Specialist/ Bill and Account Collectors
GC Services
Copperas Cove, TX
07.2010 - 05.2011
- Make and receive phone calls to arrange for debt repayment or establish repayment schedules, based on customers' financial situations all via the computer. Receive payments and post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonplayable checks, or to return merchandise. Answer customer questions regarding problems with their accounts. Negotiate credit extensions when necessary. Perform various administrative functions for assigned accounts, such as recording address and job changes. All transactions were done on the phone with the customer or account allowed personnel using the verbale verification process. All documentation was done through the computer.
- Resolved billing inquiries using company guidelines and procedures.
- Make and receive phone calls to arrange for debt repayment or establish repayment schedules, based on customers' financial situations all via the computer. Receive payments and post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonplayable checks, or to return merchandise. Answer customer questions regarding problems with their accounts. Negotiate credit extensions when necessary. Perform various administrative functions for assigned accounts, such as recording address and job changes, even the unfortunate manner of a deceased customer’s death. All transactions were done on the phone with the customer or account allowed personnel using the verbal verification process. All documentation was done through the computer.
- Resolved customer account inquiries through GC Services call center systems.
- Reviewed account details and updated payment arrangement records.
Retail Salespersons
Forever 21
Waco, TX
03.2010 - 07.2010
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Help customers try on or fit merchandise.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Help customers try on or fit merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Inventory stock and requisition new stock. Ticket, arrange, and display merchandise to promote sales. Bag or package purchases and wrap gifts. Clean shelves, counters, and tables.
Cashier/Stocker/Sales Floor Associate/Customer Service Manager
Walmart
Gatesville, TX
02.2007 - 03.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Welcomed customers as they entered the store. entering establishments. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Cash checks for customers. Pay company bills by cash, vouchers, or checks. Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. Monitor sales staff performance to ensure that goals are met. Listen to and resolve customer complaints regarding services, products, or personnel. Attend company meetings to exchange product information and coordinate work activities with other departments. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Inventory stock and reorder when inventories drop to specified levels.
Education
Bachelors Computer Science -
Texas A&M University Central Texas
Killeen, Texas, USA 01.2023 - 11.2026
Associate of Arts - General Studies
Central Texas College
Killeen, Texas, USACertified in Computer Network Security -
Ashworth College
Norcross, GA, USAHigh School Diploma: Diploma -
Gatesville High School
Gatesville, TX, USASkills
- Teamwork
- AutoCAD
- Clerical
- Time Management
- Transportation
- Troubleshooting Computers
- Web Making
- Electronics Equipment Maintenance
- Active Listening
- Video Camera Operator
- Human resources
- Sales and Marketing
- Customer service
- Mathematics
- Communications and Media
- Law enforcement background
- Supervisory experience
- Telecommunication
- CCTV surveillance
- Forklift operations
- Fast-paced environment
- Supervisory responsibilities
- Security
- Microsoft Office
- Oversight management
- Incident reporting
- Problem solving
- Conflict resolution
- Emergency response
- Records management
- Radio communication
- Regulation compliance
- Visitation oversight
- First aid training
- Weapon handling
- Staff training
- Training development
- Skilled trainer
Certification
Certified in Computer Network Security, Ashworth College, Norcross, GA, US, Year listed: 2015
Leadership And Activities
State Representative, FCCLA - Family, Career and Community Leaders of America, 01/01/06, 12/31/08, TX, US, Planned and conducted workshops at various high schools in the State of Texas; public speaker; volunteer work at local nursing homes, food shelter, and primary school.
Honors And Awards
Dean's List, Summer 1 2021
Summary
Correctional Officer/ Retail Associate/ Customer Service Manager/ Certified in Computer Network Security, Highly trained, Self-motivated and reliable Correctional Officer/ Retail Associate/ Customer Service Manager seeking new career opportunities, in the Information Technology field. Adaptable and detail-oriented with a rich history of improving network security by leveraging effective communication and decision-making skills to achieve organizational objectives. Committed to producing impactful results by building collaborative partnerships with diverse teams in fast-paced environments.
Timeline
Paraprofessional/ Teacher Aide
Gatesville Independent School District
01.2024 - 06.2024
Bachelors Computer Science -
Texas A&M University Central Texas
01.2023 - 11.2026
Cashier/ overnight stocker/Customer Service Manager
Walmart
09.2017 - 10.2018
Correctional Officer 5
Texas Department of Criminal Justice
09.2011 - 11.2022
Escalations Specialist/ Bill and Account Collectors
GC Services
07.2010 - 05.2011
Retail Salespersons
Forever 21
03.2010 - 07.2010
Cashier/Stocker/Sales Floor Associate/Customer Service Manager
Walmart
02.2007 - 03.2010
Associate of Arts - General Studies
Central Texas College
Certified in Computer Network Security -
Ashworth College
High School Diploma: Diploma -
Gatesville High School