Stephanie Berube

Duties:

• Responsible for the collection of operational documentation required for the monthly reports.
• Ensuring data integrity for the products manufactured, tracked, and distributed in compliance with the Cannabis Act
• Responsible for bilingual text review of labels and other printed packaging.
• Working closely with Quality Assurance to verify that Standard Operating Procedures (SOPs) are followed accurately in the process of producing high-quality cannabis in accordance with regulatory requirements, with a strong directive towards continuous improvement.
• Assist with the creation and adherence to Good Documentation Practices and processes, as well as helping to ensure the accuracy as well original documentation and records.
• Identified issues, analyzed information and provided solutions to problems.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Implementing cost-saving initiatives that addressed long-standing problems

Duties:

• Provide strong leadership and direction to the team in order to meet targets
• Document training and report all updating training records to the Product Control Team
• Harvest and pre-/ post-processing of cannabis
• Oversee and perform all processing tasks performed within each Production Room
• Accurately document all work performed as directed in the Standard Operating Procedures (SOPs) and Batch Records as per Good Documentation Practices (GDP)
• Willingness to maintain an open mind and learn new techniques
• Eliminated downtime and maximized revenue by providing top project quality control.
• Lead a team of 6 technicians providing positive feedback and training

Duties:

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Completed wet styling, thermal styling, permanent waving and hair relaxing services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Mixed pigments and used proper techniques to achieve desired color.
• Serviced high-profile clients with intricate coloring and highlighting techniques.
• Resolved guest complaints about service or style.
• Designed individualized plans to assist customers in healing damaged or dry hair.
• Counted and documented opening and closing cash amounts daily.

• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.