Stephanie Barboza
LOSANGELES
Summary
Bilingual Spanish-English professional with exceptional experience in childcare, retail sales, and appointment scheduling, known for patience, conflict resolution, telephone management, and organized customer service that supports positive client experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Babysitter
Self-employeed
Los Angeles, CA
12.2021 - Current
- Delivered attentive care to young children through feeding, bathing, dressing, and providing homework help, school pickup, and engaging activities like games and storytelling.
- Displayed patience and understanding when dealing with difficult situations including children.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
Retail Sales Associate
Nike Community Store
Los Angeles, CA
05.2025 - 08.2026
- Provided exceptional customer service by greeting customers, identifying needs, and resolving inquiries and concerns effectively.
- Provided knowledgeable product recommendations and assisted customers in locating merchandise based on their needs.
- Processed sales, returns, refunds, and special orders using POS systems and online ordering platforms.
- Maintained organized, clean sales floors by stocking merchandise, replenishing inventory, and arranging displays.
- Developed strong knowledge of product features, pricing, availability, and warranties to provide accurate customer assistance.
- Collaborated with team members to support daily store operations, increase sales, and enhance the customer experience.
Appointment Scheduler
Groundworks Campaign Healthy Future CA
Los Angeles, CA
05.2021 - 12.2021
- Scheduled, rescheduled, and confirmed COVID-19 vaccination appointments, documenting all details accurately and efficiently.
- Maintained a high level of professionalism and customer service when interacting with clients via phone or email by providing time slots, locations, answering questions and concerns, or special inquiries.
- Utilized various software programs to manage calendars and set up new appointments.
- Worked closely with staff and management to avoid scheduling conflicts.
Intern
The Getty Center
Los Angeles, CA
06.2018 - 08.2018
- Collaborated and independently designed and constructed engaging, child-appropriate follow-along projects for elementary and middle school students. students.
- Shadowed workers and trained in different positions with a variety of personnel to gain experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
Education
High School Diploma -
Math Science And Technology Magnet Academy
Los Angeles, CA06-2020
Skills
- Fluent Spanish and English speaker
- Conflict resolution
- Patience and empathy
- Adaptability
- Telephone management
- Childcare management
- Client relations
- Meeting deadlines
Certification
- Tools and Techniques
Timeline
Retail Sales Associate
Nike Community Store
05.2025 - 08.2026
Babysitter
Self-employeed
12.2021 - Current
Appointment Scheduler
Groundworks Campaign Healthy Future CA
05.2021 - 12.2021
Intern
The Getty Center
06.2018 - 08.2018
High School Diploma -
Math Science And Technology Magnet Academy