Years of customer service experience
Stéphanie Bak
Ottawa,ON
Summary
Bilingual: English and French, oral, reading and writing 15+ years of customer service in person, over the phone and through correspondence Problem solver Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Work well in a team setting as well as independently Capable of multitasking under pressure in a fast paced environment, prioritizing tasks while keeping a positive attitude Highly organized, attentive to details and results-oriented Excellent interpersonal skills, able to relate to people of all walks of life Dependable, willing to take on added responsibilities to meet team goals.
Overview
35
35
Work History
GLASS AND VISUAL ARTIST
S. Bak
01.1995 - Current
- Create visual and glass artwork to be sold
- Design, manage and update website adding new items for sale
- Generate following of loyal customers through outreach via social media
- Write exhibition proposals and grant applications using Word
- Manage portfolio of images of artwork for promotional material
- Curate, promote, and host exhibitions of artwork
- Develop art and design concepts.
SPECIAL SERVICES ASSOCIATE
Home Depot
04.2017 - 12.2021
- Worked front line greeting customers and helping them return items
- Handled cash and registers to process sales and refunds
- Processed sale and delivery orders for contractors using the COM system
- Used Outlook to correspond with customers and third party delivery companies
- Prioritized helping customers over completing other routine tasks in store
- Operated cash register and assisted co-workers with complex transactions .
ELECTION WORKER, POLL RETURNING OFFICER
Elections Canada
10.2019 - 11.2019
- Set up poll station according to Elections' specifications
- Welcomed voters in both official languages of Canada
- Responsible for accounting of voters within poll station
- Counted and recorded ballots precisely
- Returned all pertinent documents and ballots to station officer
- Handled administrative requirements, maintained records and submitted operational reports
TEACHER AND ASSISTANT
GLASSBLOWING, Priests Mill Glass Works
02.2017 - 08.2017
- Assisted Master glassblower Eric Covington
- Taught glassblowing to small groups once a week
- Programmed annealing holding pattern for glassware in kilns
DEMONSTRATOR AND SELLER
Pink Solution
01.2017 - 02.2017
- Pink Solution at Costco of various locations
- Gave product demonstrations in English as well as French
- Set up and tore down demo station according to company standard
- Prepared presentations to target audiences based on specific demographics and product details.
TEACHER AND ASSISTANT
GLASSBLOWING, Flo Glassblowing
01.2013 - 12.2015
- Taught glassblowing to groups of six engaging them kindly to keep them safe
- Enrolled customers in classes through the Event Espresso software platform
- Used Outlook to triage messages and correspond with customers
- Sold glasswork using a mobile POS system
Office Support Assistant
LAWYER, Family Law
01.2001 - 06.2004
- Prepared closed cases for archive storage
- Filed active documents chronologically and alphabetically, participated at hanging the annual art show
- Filed court documents and legal pleadings with court clerk on behalf of attorney at the Ontario Court House
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
BOARD DIRECTOR
St. Georges Housing Cooperative
01.2000 - 01.2004
- Chaired regular board meetings as well as Annual General Membership Meetings
- Was Secretary as well as treasurer at different times throughout my two full terms
- Presented to membership in French
- Increased membership participation over the course of my time on the board
- Researched companies and contractors to get three estimates of specific work, in order to bring recommendations to the board of directors
- Successfully accomplished various projects regarding the co-op property and community engagement
- Embraced the cultural diversity of the membership and created an inclusive environment for all
- Led organization in setting goals and strategies
- Negotiated and resolved conflicts between stakeholders
- Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
VOLUNTEER
St. Georges Housing Co-op
01.1998 - Current
- Coordinates and conducts move out and annual inspections of 69 units
- Works closely with maintenance staff to coordinate work needed in apartment units
- Recruits members to join committees in fulfilling its duties
- Monitors the state of the property and makes recommendations of projects that fall under the capital replacement reserve
- Assists with special events and programs
- Uses strong interpersonal communication skills to convey information to others
- Supports engaging, fun, and smooth-running events by helping with organization and planning.
ASSISTANT MANAGER
La Cache, Trading
01.1993 - 01.1994
- Kept a boutique in Yorkville, selling women's clothing and housewares
- Received shipments of goods, cross referencing inventory
- Submitted daily sales reports
- Balanced cash register with sales and refunds before making bank deposits
- Merchandised the shop for optimal sales
- Wrote up markdown profit margins
SALES ASSOCIATE
Hudson's Bay Company
01.1989 - 01.1993
- Sold clothing for men and women
- Maintained a tidy department
- Helped with merchandising and receiving
- Entered SKU numbers by hand in register at POS
- Calculated change tendered
Education
Diploma - Glass
Sheridan College, School of Craft and Design
Oakville, ON2000
Associate degree - Fine Art - Drawing and Painting
College of Art and Design University
Toronto, ON1994
Skills
- Fast learner
- Microsoft Office Suite, Outlook, Word, Excel, Teams, Zendesk, Service Engine, open sourced LibreOffice, and Linux OS
- Cross-Cultural Communications
- System Implementation
- Retail Sales Customer Service
- Active Listening
- Administrative Support
- Verbal and Written Communication
- Store Maintenance
- Policy and Procedure Adherence
- Self-Motivated
- Telephone Etiquette
Affiliations
Active member of the Ottawa Glassblowing Co-op
Timeline
ELECTION WORKER, POLL RETURNING OFFICER
Elections Canada
10.2019 - 11.2019
SPECIAL SERVICES ASSOCIATE
Home Depot
04.2017 - 12.2021
TEACHER AND ASSISTANT
GLASSBLOWING, Priests Mill Glass Works
02.2017 - 08.2017
DEMONSTRATOR AND SELLER
Pink Solution
01.2017 - 02.2017
TEACHER AND ASSISTANT
GLASSBLOWING, Flo Glassblowing
01.2013 - 12.2015
Office Support Assistant
LAWYER, Family Law
01.2001 - 06.2004
BOARD DIRECTOR
St. Georges Housing Cooperative
01.2000 - 01.2004
VOLUNTEER
St. Georges Housing Co-op
01.1998 - Current
GLASS AND VISUAL ARTIST
S. Bak
01.1995 - Current
ASSISTANT MANAGER
La Cache, Trading
01.1993 - 01.1994
SALES ASSOCIATE
Hudson's Bay Company
01.1989 - 01.1993
Diploma - Glass
Sheridan College, School of Craft and Design
Associate degree - Fine Art - Drawing and Painting
College of Art and Design University