Stephanie Bachman

[Self Employed] I combine creativity with strategy to produce relatable, engaging, and authentic content that resonates with a brand's targeted audience.

• Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
• Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
• Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
• Created monthly reports for management review, allowing them to make informed decisions on resource allocation and personnel performance.
• Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
• Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
• Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
• Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
• Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
• Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
• Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
• Prepared and processed invoices for attorney billing.
• Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
• Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.

• City Hospital, St. Paul's Hospital, and Royal University Hospital
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Worked flexible hours; night, weekend, and holiday shifts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Performed the role of receptionist and event coordinator
• Receptionist duties included: answering multi-line phones,
  transferring phone calls, taking messages, reaching out to other departments throughout the hotel, receiving and sorting mail, ordering office supplies, filing documents, posting daily reader boards, processing payments from clients, and other duties as necessary.
• Sales and catering coordinator duties included: booking business meeting spaces for clients, conferences, workshops, etc. Taking clients on tours throughout the hotel and showing them our event space, creating and sending out proposals, contracts, menus, and other documents as necessary; prepping and planning menus with clients, and relaying that information to our chef.
• Additionally, I had the pleasure to work in the wedding side of the hotel industry, and this included: meeting couples and discussing the details of their day, booking the best event space available for them, arranging their menus, blocking off blocks of hotel rooms for their guests and continuously communicating with the client in the time leading up to their special day.

• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Selected and ordered décor and event materials.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Organized, coordinated and deployed various events while focusing on delivering superior customer service.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Streamlined operations of multiple lines of business within organization.