Stephanie Avila
Anaheim
Summary
Experienced in retail and customer service environments, demonstrating proficiency in assisting customers with product inquiries and recommendations. Successfully managed cash register operations, ensuring accurate processing of payments and handling of returns according to company policies. Organized backroom storage for efficient access to merchandise while maintaining store appearance through effective stocking and display strategies. Provided training for new employees, fostering a knowledgeable team capable of delivering high-quality customer service.
Overview
4
4
years of professional experience
Work History
Retail Associate
Cashier Customer Service
Anaheim
06.2024 - Current
- Assisted customers in finding products, answered questions, and made product recommendations.
- Handled returns and exchanges according to company policy.
- Organized backroom storage areas for efficient access to merchandise.
- Operated cash register accurately and efficiently while processing payments from customers.
- Provided ongoing training for new staff members.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Greeted customers and provided excellent customer service.
- Performed price checks on items requested by customers.
- Operated cash register to process payments from customers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Drive-Thru Cashier
Cashiering
Angels Camp
02.2022 - 04.2024
- Ensured compliance with all health regulations related to food handling practices.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted in training new employees on restaurant procedures and policies.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Received payment from customers and made change as needed.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Prepared drinks, ice cream and other special items to complete food orders.
- Informed customers of regular deals or monthly specials to upsell orders.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Restaurant Waiter
Restaurant waiter
Murphys
09.2021 - 01.2022
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Greeted customers, provided menus and answered questions about menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Office Clerk
Housekeeping
Angels Camp
05.2021 - 08.2021
- Assisted with the preparation of presentations by gathering data from various sources.
- Updated customer accounts information in the database system accurately.
- Developed forms and maintained filing systems to store confidential client information securely.
- Received payments from customers via cash or credit card transactions.
- Resolved customer complaints promptly and professionally.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Polished furniture to remove dust and dirt buildup.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Provided assistance with laundry services when needed.
- Emptied trash cans and replaced liners as needed.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Education
High School Diploma -
Sierra Hills Education Center
San Andreas ca 06-2022
Skills
- Customer service
- Cash handling
- Product knowledge
- Sales techniques
- Employee training
- Cash register operation
- Cleaning and sanitizing
- Returns and exchanges
- Flexible schedule
- FLUENT IN SPANISH
- Teamwork
Languages
Spanish
Professional
English
Professional
Timeline
Retail Associate
Cashier Customer Service
06.2024 - Current
Drive-Thru Cashier
Cashiering
02.2022 - 04.2024
Restaurant Waiter
Restaurant waiter
09.2021 - 01.2022
Office Clerk
Housekeeping
05.2021 - 08.2021
High School Diploma -
Sierra Hills Education Center