Stephanie Ardila
4 Matane Court Toronto,ON
Summary
Aiming to challenge myself in a new environment where I can utilize my prior knowledge and skills to make a positive contribution to the company's success and improve over-all customer satisfaction. I am a clear communicator with a well organized nature and a background in management, mobile device technical support, customer service, merchandizing and sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caseworker
Innomar Strategies INC.
Toronto, ON
11.2022 - Current
- Maintained updated progress notes, case records, and documented the patient process.
- Send communications to the patients' pharmacy, physician, and clinic.
- Assisted patients in filling out special authorization forms from insurance.
- Organize and upload incoming documents from patients, physicians, clinics, and pharmacies.
- Answered emails, phone calls and faxes in a timely manner
- Assisted patients needing additional support by scheduling and managing appointments.
- Collected and reviewed supplementary records to better understand the patient's medical history.
Galaxy Consultant
Samsung
Toronto, ON
10.2021 - 10.2022
- Assisted customer in understanding products, components and systems using technical demonstration.
- Performed complete phone erasures and factory resets, debugged problems.
- Manage repair appointments and part orders for customers
- Document all incoming customer issues and phone repairs
- Create customer profiles and service request orders
- Upload all files and documents
- Keep profiles updated for ongoing repairs or part orders
- Managed quality control and maintained high level of customer satisfaction.
Brand Ambassador
Karma Casting
09.2022 - 09.2022
- Activation as a concierge for Lincoln Canada
- Promoted positive company image through superior customer service experiences.
- Arranged special accommodations for guests to enhance visitor experiences.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
- Answered guest questions regarding local area, facilities and amenities.
Team Lead /Visual Merchandiser /Sales Associate
Nespresso
03.2019 - 10.2021
- On boarding training for new staff /Track store sales and provide feedback to help staff improve sales speech
- Opener/ Closer
- Train staff on new product launches
- Cash management
- Supporting store manager /supply associates needs
- Trouble shooting , provide solutions or guidance on product for customers
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Track all merchandise that is used for store decor
- Display merchandise to help boost customer interest
- Inform customers about product and services we offer in order to help them find a machine that better suits their lifestyle & Provide customer focused service.
Sales Associate, Cashier, Stock
Urban Planet
Toronto, ON
11.2016 - 01.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met merchandise processing standards and maintained organized and accessible work area.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Education
Cinema And Film Studies
York University
Toronto, ONSkills
- Case documentation
- Tactful conflict resolution
- Sales initiatives
- Merchandise displays
- Experience with Salesforce, Excel, Word, PowerPoint, Efax, and Adobe Sign
- Effective Cash Handling
- Training and Development
- Team Coordination
- Configuring devices /Diagnosing issues
- Data entry
Languages
Fluent in English, French and Spanish
Certification
- First Aid Certificate
References
References Available Upon Request
Timeline
Caseworker
Innomar Strategies INC.
11.2022 - Current
Brand Ambassador
Karma Casting
09.2022 - 09.2022
Galaxy Consultant
Samsung
10.2021 - 10.2022
Team Lead /Visual Merchandiser /Sales Associate
Nespresso
03.2019 - 10.2021
Sales Associate, Cashier, Stock
Urban Planet
11.2016 - 01.2021
Cinema And Film Studies
York University
Similar Profiles
Andrea CraigAndrea Craig
Infusion Nurse at Innomar Strategies Amerisource BergenInfusion Nurse at Innomar Strategies Amerisource Bergen
Jeanette MunyeshuliJeanette Munyeshuli
Navigateur D’accès Aux Médicaments at Innomar Strategies Amerisource BergenNavigateur D’accès Aux Médicaments at Innomar Strategies Amerisource Bergen
Supriya ChaubalSupriya Chaubal
Pharmacy Administrative Assistant at Innomar StrategiesPharmacy Administrative Assistant at Innomar Strategies
Janine StanleyJanine Stanley
Hospital Specialist Representative at Novo Nordisk Pharmaceuticals Pty LtdHospital Specialist Representative at Novo Nordisk Pharmaceuticals Pty Ltd
Myra MoralesMyra Morales
Quality Assurance/ Checker at LAIZAN FOODS COR.Quality Assurance/ Checker at LAIZAN FOODS COR.