Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Certificates
Timeline
Generic

Stephanie Alonzo

Whittier

Summary

I am a self-motivated individual who has excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet program goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housing Location, Manager

Union Station Homeless Services
07.2022 - Current
  • Provide weekly one-on-one supervision to the Housing Liaisons and TLS Matchers.
  • Manage referrals from partnering agencies and match them to the Housing Liaisons promptly.
  • Attends WSGRV weekly meetings to obtain new laws that can help USHS staff navigate when working with landlords and identifying affordable units.
  • Collaborates with internal and external programs/agencies in identifying affordable housing, providing landlord support, eviction, and credit repair resources.
  • Assist with Owner verification and Rent comparison requests for all USHS programs to help speed up the moving process for their clients.
  • Tracks all unit assistance including open houses that the Housing Liaisons complete weekly.
  • Oversees the new housing portal and collects data for the Housing Location contract.
  • Attends the annual Property Management Expo in Pasadena to help expand the landlord list and identify new affordable units.
  • Conducts weekly team meetings to ensure performance and contract goals are being met.
  • Collaborates with Data & Quality Assurance team to review documentation data to meet contract requirements and prepare for audits.
  • Manages program budget and Financial data to ensure contract funding is being spent by the end of the fiscal year.
  • Monitor and approve program expenditures, including debit card expenditures and check requests.
  • Other duties as assigned.

Recovery Housing Navigation SPA 3, Manager

Union Station Homeless Services
02.2021 - 06.2022
  • Provide supervision to the Housing Navigators
  • Manage referrals from partnering agencies and match them to Housing Navigators promptly
  • Extend further support to the Housing Navigators
  • Collaborates with Associate Director, CES SPA 3, LAHSA, and Recovery Rehousing/Rapid Rehousing
  • Attends case conferencing meetings in SPA 3
  • Provided Outreach Services in SPA 3
  • Conducts bi-weekly team meetings
  • Manages program budget
  • Attends supervisory training
  • Other duties as assigned.

CES Housing Navigator SPA 3

Union Station Homeless Services
04.2019 - 02.2021
  • Attends case conferencing meetings in SPA 3
  • Provided Outreach Services in SPA 3
  • Assist individuals with collecting documents needed to apply for supportive housing
  • Documents services and completes data entry into the HMIS database
  • Conducts outreach activities with chronically homeless clients toward their housing process
  • Manages and tracks new referrals promptly
  • Provides transportation assistance for clients
  • Conducts intake surveys
  • Other duties as assigned.

Human Resources Representative

Inspire Health (Alcohol and Substance Abuse Programs)
06.2018 - 04.2019
  • Assist in the development of HR and Administration policies and procedures
  • Manage all phases of recruitment
  • Monitoring and controlling such policies to ensure staff compliance
  • Manage HR-related issues as indicated in the staff handbooks
  • Process payroll through ADP
  • Manage all employees' files through Bamboo
  • Ran background checks and professional license status
  • Answer emails, calls, and fax files
  • Manage ZipRecruiter.

Accounts Receivable

Alcohol and Substance Abuse Programs
05.2017 - 06.2018
  • Maintained updated financial accounts
  • Assisted the CEO when needed
  • Managed client's medical records
  • Verified client's insurance policy
  • Other duties as assigned.

Care Coordination Manager

Chelsea's Home Health Care, Inc.
06.2016 - 06.2018
  • Manage 65+ patients as well as 120+ LVNs
  • Maintained regular contact with clients, including visiting clients' homes
  • Coordinated patient care from pre-admission to post-discharge follow-up
  • Wrote reports and case summaries and compiled work records, including required statistics
  • Hire and orientated LVNs as well as place them with patients according to their experience
  • Verify and print insurance eligibility via online or telephone-based eligibility systems and makes appropriate changes to demographic and insurance information
  • Clerk work such as answering calls, faxing, and filing paperwork
  • Other duties as assigned.

Education

Bachelor of Science - Kinesiology

California State University, Northridge
Northridge, California

Skills

  • Bilingual (Spanish)
  • Ability to accurately enter databases and collect data reports in Clarity
  • Knowledgeable of best practices: Housing First Model, Harm Reduction, Trauma Informed Card, Critical Time Intervention and Mental Health Recovery
  • Knowledgeable of the housing crisis in SPA3
  • Ability to communicate effectively both verbally and in writing
  • Proficient in utilizing office machines and software (Excel, Microsoft, PowerPoint, etc)
  • Knowledgeable in HUD guidelines and working with subsidized housing programs
  • Able to lead a group and relay information promptly
  • Maintain great communication skills with my peers
  • Knowledgeable of the housing market and laws
  • Able to adapt to any environment
  • Ability to lead a strong team
  • Self-motivated

Certification

  • Curriculum III: Supervisory Training for Homeless Services Provider- Cohort F
  • Mental Health First Aid
  • Older Adult Training CSH
  • Helping People Change their Behavior
  • Moral Distress in Daily Work as Case Management
  • Trauma & Its Aftermath: Supporting Persons with Trauma Histories
  • Problem-Solving
  • Curriculum II- Applied Care Coordination and Systems Navigation SPA 3: Cohort K

References

  • Christine Estrada, (323)288-7063
  • Lisette Nieto (DPSS Eligibility Worker), (626)374-0416
  • Maria Ponte (DPSS Eligibility Worker), (323) 376-0918

Volunteer Experience

  • LA County Department Events
  • East LA Homeless Count
  • Pasadena City Homeless Count
  • Women and Children's Hospital
  • Home Walk
  • Make-A-Wish Foundation
  • Downtown Women's Shelter
  • Skid Row
  • Union Station Homeless Count

Certificates

Supervisory Training for Homeless Services Providers (HHCLA) May 2021

Mental Health First Aid (Dignity Health) September 2021

Emerging Leaders Training Program (USHS) November 2022

Shared Housing (LAHSA) October 2023

Supervisory Training for Homeless Services Providers (LAHSA) November 2023 

Results-Oriented Communication (LAHSA) January 2024

Eviction Prevention: Strategies for Supporting Individuals with Serious Mental Illness and Substance Use Disorders (SAMHSA) July 2024


Timeline

Housing Location, Manager

Union Station Homeless Services
07.2022 - Current

Recovery Housing Navigation SPA 3, Manager

Union Station Homeless Services
02.2021 - 06.2022

CES Housing Navigator SPA 3

Union Station Homeless Services
04.2019 - 02.2021

Human Resources Representative

Inspire Health (Alcohol and Substance Abuse Programs)
06.2018 - 04.2019

Accounts Receivable

Alcohol and Substance Abuse Programs
05.2017 - 06.2018

Care Coordination Manager

Chelsea's Home Health Care, Inc.
06.2016 - 06.2018

Bachelor of Science - Kinesiology

California State University, Northridge

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