Stephanie Acosta
Georgetown
Summary
I am individual is interested in applying for a position within your company. I have great customer service skills, I also work well as part of a team and individually. I am open to learn new things, I'm a fast learner and work well in a fast paced environment. I would like the opportunity to show my skills and what I'm capable of producing.
I would welcome the chance to join your team.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Cordinator
Winners/Homesense
Halton Hills
03.2025 - Current
- Coordinated customer inquiries to ensure timely and accurate responses.
- Assisted team members in resolving complex customer issues effectively.
- Managed inventory levels to support product availability for customers.
- Provided training for new employees on company policies and procedures related to customer service.
- Opening and closing responsibilities.
- Prepare bank deposits.
- Cash handling.
- Facilitated communication between departments to streamline service-related tasks.
- Conducted regular assessments of service quality to ensure compliance with standards.
- Worked with sales teams to understand processes and enhance after-sales support.
- Maintained accurate records of customer interactions and transactions.
- Monitored documentation procedures to maintain consistent policies and current records.
Front Store Customer Service Supervisor
Youngs Pharmacy
08.2024 - 12.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Bank Teller
Cibc
03.2022 - 04.2024
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents
- Kept work station neat, clean and well stocked with supplies and brochure materials
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Supported customer confidentiality and security with stringent discretion
- Followed procedures for removing accounts for dormancy
- Maintained accurate records of all financial transactions
- Drafted currency and transaction reports at close of each business day
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
- Demonstrated proficient knowledge of bank products and services to meet customer needs
- Reported suspicious activities to manager or information security officer
Customer Service Representative
Bank Of Montreal
09.2011 - 08.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
Cosmetic Counter Manager
Hudsons Bay Company
03.2008 - 08.2010
- Guided customers in selecting appropriate financial products for individual needs
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Kept work station neat, clean and well stocked with supplies and brochure materials
- Developed strong relationships with customers to ensure repeat business
- Maintained accurate records of all financial transactions
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
- Reported suspicious activities to manager or information security officer
- Assisted management in bank opening and closing procedures
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents
- Issued cashier's checks, bank checks, money orders and traveler's checks
01.2003 - 02.2008
- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Monitor customer preferences to determine focus of sales efforts
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Participated in team meetings to discuss strategies for increasing sales volumes
- Assisted customers with product selection based on their skin type or desired look while offering expert advice on usage and care instructions
- Maintained accurate inventory records and conducted regular stock checks to ensure availability of products for customers
- Utilized creative problem solving skills to resolve customer complaints in a timely manner
- Exhibited strong communication and interpersonal skills to effectively communicate with customers, staff and management
Education
Diploma in Advanced Aesthetics -
Canadian Aesthetic Academy
Brampton, OntarioHigh School Diploma -
St. Margurite Secondary School
Brampton, OntarioSkills
- Microsoft Word
- Staff Training
- Microsoft Excel
- Stocking and Replenishing
- Money Handling Abilities
- Professional Telephone Demeanor
- Problem-Solving Ability
- Process Transactions
- Critical Thinking
- Multi-Line Telephone Operation
- Stockroom Procedures
- Product Organization
- Closing Sales
- Store Maintenance
- Customer Service
- Time Management
- Decision-Making
- Customer Relations
- Work Prioritization
- Handling Escalations
- Delegating Work
- Customer Relationship Management (CRM)
- Sales Support
- Employee Scheduling
- Complaint resolution
- Complaint Handling
- Quality Assurance
- Training programs
Languages
- English
- Spanish
References
References available upon request
Additional Information
I am an individual that has 10+ years of customer service, people realations experience.
I have experience in housekeeping and front desk concerige.
With the experience background I carry I believe I will be a wonderful asset to your company.
Timeline
Customer Service Cordinator
Winners/Homesense
03.2025 - Current
Front Store Customer Service Supervisor
Youngs Pharmacy
08.2024 - 12.2024
Bank Teller
Cibc
03.2022 - 04.2024
Customer Service Representative
Bank Of Montreal
09.2011 - 08.2015
Cosmetic Counter Manager
Hudsons Bay Company
03.2008 - 08.2010
01.2003 - 02.2008
Diploma in Advanced Aesthetics -
Canadian Aesthetic Academy
High School Diploma -
St. Margurite Secondary School