Stephanee Byars
Hanford
Summary
Outreach focused Member Service Representative with experience providing outreach, education, referrals, and individualized support to diverse populations. Proven ability to assess needs using a no-wrong-door approach, coordinate services, deliver group and one-on-one support, and collaborate with internal and external stakeholders. Strong background in community engagement, program support, documentation, and service delivery across in-person, phone, email, and virtual platforms. Well-suited to support Navy Quality of Life and Family Readiness initiatives.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Lemoore
03.2021 - 11.2025
- Delivered outreach, education, and referrals to members and families, enhancing their access to programs, services, and resources.
- Delivered services through multiple platforms including in-person meetings, phone, email, and virtual formats to maximize accessibility and engagement.
- Collaborated with internal teams and external partners to facilitate connections between members and appropriate services and community resources.
- Supported outreach events, workshops, and informational briefings designed to increase awareness and participation in programs
- Assisted with planning and scheduling over 350 educational sessions and outreach activities based on identified community needs.
- Ensured compliance with organizational policies, confidentiality standards, and quality assurance requirements.
- Compiled service data to inform program tracking and drive continuous improvement initiatives.
Barista
Starbucks
Hanford
09.2017 - 09.2019
- Trained new baristas in beverage preparation and customer service standards, ensuring readiness to deliver quality service.
- Ensured consistency in product quality through adherence to recipes and operational guidelines.
- Managed inventory levels, implementing effective stock rotation to minimize waste and maintain product freshness.
- Delivered exceptional customer service, increasing guest satisfaction and fostering customer loyalty.
Education
High School Diploma -
Polk County High School
Columbus, NC06-2015
Skills
- Supported planning and execution of outreach initiatives and informational events
- Assisted in developing and updating resource materials and referral guides
- Participated in cross-functional collaboration to address community and member needs
- Helped identify service gaps and opportunities for improved engagement
- Planned over 350 outreach opportunities working alongside multiple other agencies to better assist members needs
- Comfortable briefing small and large groups and providing one on one consultations
- Strong written and verbal communication skills
- Experience working with diverse populations and sensitive personal matters
- Transaction processing
- Relationship building
- Customer service
- Customer support
Accomplishments
Sustained Superior Performance Award- The Sustained Superior Performance Award at Navy Federal Credit Union acknowledges employees for consistently exemplary performance, innovative contributions, and dedication throughout the year. Presented by leadership, it honors individuals and teams who go beyond their assigned projects to contribute to the organization’s overall success. This award signifies a noteworthy achievement aligned with the company’s culture of recognizing employee excellence and commitment to its mission. I was selected based on mentorship provided to colleagues and outreach efforts that led to numerous collaborations with both on-base and off-base service providers.
Timeline
Member Service Representative
Navy Federal Credit Union
03.2021 - 11.2025
Barista
Starbucks
09.2017 - 09.2019
High School Diploma -
Polk County High School