Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephane Seguin

Longueuil,QC

Summary

Mixed Backgroud. Studied in radio and television broadcasting, but worked mostly in physical environments such as operating machinery and driving different types of vehicles and equipements. I also occupied several positions in Dispatching, employee training and customer service in retail and call center based work.

Overview

14
14
years of professional experience

Work History

Supervisor of Operations

Ebox Telecommunications
11.2018 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed detailed plans based on broad guidance and direction.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Emergency Dispatcher

CAA Quebec (Symbiose)
02.2016 - 11.2018
  • Optimized productivity to improve on-time emergency response and life support.
  • Answered calls from automatic routing system and took basic information from callers.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Read system maps and caller information, and documented details in system.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Heavy Equipment Operator

Groupe EDI
05.2010 - 01.2015
  • Operated compactors to compact soil, asphalt and other materials.
  • Loaded and moved materials such as dirt and rocks based on specific job needs.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Employed bulldozers, loaders and backhoes for construction projects.
  • Supported environmental initiatives by adhering to best practices in erosion control, sediment management, and stormwater runoff prevention during operations.
  • Inspected and maintained heavy equipment used in construction projects.
  • Improved fuel efficiency by monitoring equipment usage and implementing energy-saving techniques during operation.
  • Transported materials and equipment to and from construction sites.
  • Monitored and adjusted speed of heavy machinery for safe operation.
  • Moved equipment between job locations using truck and trailer.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Checked equipment performance and made necessary repairs.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.

Education

Operateur De Chariot Elevateur (carriste) - Cariste

Centre De Formation Pierre Dupuy
Longueuil
05.2000

GED -

La Cité Collégiale
Ottawa, ON
05.1993

High School Diploma -

Ecole Secondaire Theriault
Timmins, ON
06.1991

Skills

  • Root Cause Analysis
  • Workflow Planning
  • Event Coordination
  • Employee Supervision
  • Goal Setting
  • Maintenance Oversight
  • Operations Management
  • Customer Service
  • Schedule Management
  • Decision-Making
  • Schedule Coordination
  • Multitasking and Organization
  • Fluent in English, French, Spanish

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Timeline

Supervisor of Operations

Ebox Telecommunications
11.2018 - Current

Emergency Dispatcher

CAA Quebec (Symbiose)
02.2016 - 11.2018

Heavy Equipment Operator

Groupe EDI
05.2010 - 01.2015

Operateur De Chariot Elevateur (carriste) - Cariste

Centre De Formation Pierre Dupuy

GED -

La Cité Collégiale

High School Diploma -

Ecole Secondaire Theriault

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Stephane Seguin