Stephane Poirier
Montreal
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Easily share my knowledge.
Great computer hardware and software skills.
Overview
43
43
years of professional experience
Work History
Software Writer
SPI CORP
04.2009 - Current
- Design, architect, and implement music production and video production software for helping music artists with their live music concert visuals.
- Resolved problems, improved operations and provided exceptional service.
Call Center Agent
TigerTel
09.2013 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Agent
Atelka Enterprise
09.2012 - 03.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
Research Associate
McGill University
04.2007 - 09.2010
- Gathered, arranged and corrected radar remote sensing satellite data to create 30 years of canada-wide daily maps, graphs and charts highlighting results for presentations.
- Streamlined research processes to meet tight deadlines.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Conducted software requirements and software architectures analyses on regular basis.
Network Administrator, Computer Trainer
DocteurOrdinateur.ORG
06.2001 - 03.2007
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
Senior Consultant and Software Engineering Trainer
Xerox Corporation
10.2000 - 04.2001
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
Senior Software Analyst
Commission Junction
01.2000 - 06.2000
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Planned and developed interfaces that simplified overall management and offered ease of use.
Chief Software Engineer
ISERA GROUP INC
09.1997 - 06.1999
- Worked with software development and testing team members to design and develop robust solutions to meet USA military schools scheduling software requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated efficient large-scale software deployments.
- Applied Rapid Application Development Techniques and actively and efficiently participated to the day-to-day C++ software development.
- Trained and mentored junior developers and engineers, teaching skills in C++ and working to improve overall team performance.
Senior Software Engineer
Offworld Technologies Corp/OIFII.ORG
01.1991 - 12.1998
- Trained and mentored junior developers and engineers, teaching skills in C and C++ and working to improve overall team performance.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Customer Service Representative
SUNBEAM CORPORATION (QUEBEC BRANCH)
06.1982 - 12.1990
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Master of Science - Physics, Optics And Lasers
Laval University
Sainte-Foy, QuebecBachelor of Science - Physics
Laval University
Sainte-FoySkills
- Sales expertise
- Retail store support
- Stock management
- Operating system management
- Technical issues analysis
Timeline
Call Center Agent
TigerTel
09.2013 - 01.2014
Call Center Agent
Atelka Enterprise
09.2012 - 03.2013
Software Writer
SPI CORP
04.2009 - Current
Research Associate
McGill University
04.2007 - 09.2010
Network Administrator, Computer Trainer
DocteurOrdinateur.ORG
06.2001 - 03.2007
Senior Consultant and Software Engineering Trainer
Xerox Corporation
10.2000 - 04.2001
Senior Software Analyst
Commission Junction
01.2000 - 06.2000
Chief Software Engineer
ISERA GROUP INC
09.1997 - 06.1999
Senior Software Engineer
Offworld Technologies Corp/OIFII.ORG
01.1991 - 12.1998
Customer Service Representative
SUNBEAM CORPORATION (QUEBEC BRANCH)
06.1982 - 12.1990
Master of Science - Physics, Optics And Lasers
Laval University
Bachelor of Science - Physics
Laval University
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