STEPHANE MUGISHA
Kamloops,Canada
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
1
1
year of professional experience
Work History
Sales representative
MTN
10.2023 - 05.2024
- Company Overview: MTN, RWANDA
- Promoted sells product or services to customers
- Identifying potential customers, negotiating contracts, and maintaining client's relationship
- Assisted customers with technical enquiries and provided timely resolutions for their issues
- Worked closely with the product development team to identify and address issues
- Maintained up-to-date knowledge of product and updates
- MTN, RWANDA
Call center Agent
MTN
01.2023 - 10.2023
- Company Overview: MTN, RWANDA
- Answering incoming calls from customers and clients addressing their inquiries, issues, or requests promptly and professionally
- Initiating outgoing calls to follow up on customers issues, or providing information as necessary
- Accurately entering and updating customer information and interactions in the company's database
- MTN, RWANDA
Education
Bachelor of Science - Chemical Biology
Thompson Rivers University
Kamloops, BC08-2028
HIGH SCHOOL DIPLOMA - MATH, CHEMISTRY AND BIOLOGY
SAINT IGNATUIS HIGHSCHOOL
01.2023
Skills
- Confidentiality
- Solid communication skills
- Organisational skills
- Sense of dedication
- Team spirit
- Persuasion and negotiation abilities
- Punctuality
- Ability to work under pressure
Languages
English (fluent)
Native or Bilingual
French (fluent)
Native or Bilingual
Timeline
Sales representative
MTN
10.2023 - 05.2024
Call center Agent
MTN
01.2023 - 10.2023
HIGH SCHOOL DIPLOMA - MATH, CHEMISTRY AND BIOLOGY
SAINT IGNATUIS HIGHSCHOOL
Bachelor of Science - Chemical Biology
Thompson Rivers University
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