Stephane Kamwa
Saguenay,QC
Summary
Dynamic and versatile professional with solid experience in customer service, facility maintenance, and volunteer academic support. Reliable and dedicated, combining a strong service mindset with organization and patience to effectively meet clients’ needs and support individuals in their success. Excellent interpersonal skills and adaptability, excelling both independently and as part of a team while adhering to hygiene and safety standards. Driven by a passion for challenges and a desire to learn, seeking to contribute skills to an organization where mutual support and quality are core values.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Volunteer
Cégep De Chicoutimi
Saguenay, Quebec
02.2025 - 05.2025
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
- Enhanced community outreach by organizing and participating in various volunteer events.
- Managed up to 20+ plus students from Saint-David de Fallardeau and organized them into their different classes and groups
Cleaner
Flore Services
Douala, Alberta
10.2022 - 11.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings( 2 to 3 ).
- Annual Income of 50,000 FCFA
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Server
Saga Africa Restaurant
Yaoundé, Saskatchewan
06.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Annual Income of 40000FCFA
Education
DEC - IT
Cégep De Chicoutimi
Saguenay, QC06-2027
GCE(General Certificate of Education) Old level - Équivalent au BEPC(Brevet d'Études du Premier Cycle)
Du Vaal International College
Douala08.2021
GCE Advanced Level - IT
Du Vaal International College
Douala07-2025
First School Leaving Certificate(FSLC) - Equivalent To CEP (Certificat D'Études Primaires)
La Reussite De L'Avenir
Douala06.2015
Skills
- Excellent interpersonal skills and strong customer service orientation, with clear and tailored communication
- Patience, active listening, and empathy, especially in educational support and guidance
- Team-oriented, with the ability to collaborate effectively across departments (kitchen, clients, supervisors)
- Organized and efficient, with strong time management and autonomy in completing tasks
- Detail-oriented and compliant with hygiene, safety standards, and workplace procedures
- Adaptable and flexible, able to respond to a variety of client or beneficiary needs
- Physically resilient and enduring, with effective stress management during peak periods
- Discreet and respectful of privacy, ensuring a safe and pleasant environment for all
Certification
- GCE Advanced Level Certificate
- GCE Ordinary Level Certificate
- First School Leaving Certificate (FSLC)
- Certificate of Participation in the "Pitch Your Job" program organized by Campus Métier at Starland Hotel, Douala
- Certificate of Completion for the "École des Grands" program, organized for the first time in 2025 at Cégep de Chicoutimi
Accomplishments
- Mentor in the École des Grands Program – Provided homework assistance in French and Mathematics for students in Grades 1 to 6.
- Blood Donor – Participated in a blood donation drive organized by Héma-Québec at Cégep de Chicoutimi.
- Operation Green – Took part in campus and community clean-up activities and promoted environmental awareness at Du Vaal School Campus and within the Béedi community.
Additional Information
- Volunteer Work
Passionate about swimming (practicing since age 8) and basketball.
Enjoy outdoor activities and have a strong passion for nature.
Personal Information
Languages
Anglais
Native or Bilingual
Français
Native or Bilingual
Timeline
Student Volunteer
Cégep De Chicoutimi
02.2025 - 05.2025
Cleaner
Flore Services
10.2022 - 11.2024
Server
Saga Africa Restaurant
06.2020 - 08.2022
DEC - IT
Cégep De Chicoutimi
GCE(General Certificate of Education) Old level - Équivalent au BEPC(Brevet d'Études du Premier Cycle)
Du Vaal International College
GCE Advanced Level - IT
Du Vaal International College
First School Leaving Certificate(FSLC) - Equivalent To CEP (Certificat D'Études Primaires)
La Reussite De L'Avenir
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