Stephane Jeannite

• Monitoring access point networks for clients such as McDonald's, Sobeys, OnRoute, etc.
• Monitoring Fortinet firewalls (whitelisting customers' devices, verifying policies)
• Monitoring power management equipments (UPS, ATS)
• Support L1 agents in resolving trouble tickets
• Serve as field service coordinator for efficient technician dispatch to on-site locations
• Support technicians on-site in troubleshooting equipment issues

• Configuration of networking services over fiber optics network ( Internet, EPL, MPLS)
• Assist the on the road technician for a successful delivery of services

• Roaming support for traveling customers in case their mobile phone are not connecting to the visited mobile network
• Set up implementation of foreign SIM cards on home network after roaming agreements.
• Supervise network nodes for alarms

• Portability, phone management
• Giving assitance to customer service for phone numbers provisionning
• PSAP (911) management. Making sure the the 911 profile of every customer is up to date on the database
• BLIFF & CLIFF management : making sure that 411 database is up to date with every customers

• Help customers with their services over the phone
• Supported services: television, landline, cellphone, internet

Troubleshooting portability issues for Bell customers

Repair mobile devices from Motorola and nokia