Summary
Overview
Work History
Education
Skills
Educationcertificationsandawards
Professionalandvolunteeraffiliations
Areasofknowledgeandabilities
Languages
Timeline
Generic

Stephane Bolduc

Rothesay,NB

Summary

Highly sought-after Senior Program Manager and Organizational Change Professional with over 20 years of experience. Demonstrates great pride and energy in providing leadership while building and maintaining effective relationships with all levels of stakeholders and vendors. Ensures that Program Management and Organizational Change Management align with the organization's goals as a top priority. Highly motivated individual with a proven track record in delivering large complex programs, leveraging risk management, communication management, and governance processes. Expertise extends to managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement, and contracting. Possesses expertise in logistical analysis, inventory and supply chain performance, development, and standardization. Thorough understanding of inventory management, procurement, and acquisition regulations. Considered a knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail and experienced in coordinating projects, programs, and improvements. Customer-focused professional with a successful 20+ year career in the Telecommunications sector. Dynamic and successful in applying leadership and project management skills in a busy business environment. Currently seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Overview

18
18
years of professional experience

Work History

Program Manager (Finance) for Income Trust Merger with Bell Canada

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2006
  • Managed the program of financial activities associated with the Aliant purchase of 1.8M lines in the Bell rural area and associated conversion to an Income Trust
  • This included activities of Taxation, Treasury, Controls and Governance, Monthly Reporting, External Reporting, Payroll, etc
  • This program involved leading 100+ team members (including Executives) at Bell and Aliant jointly working to deliver solutions in a highly ambiguous and time-pressured environment.

Senior Advisor Organizational Management

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
06.2023 - Current
  • Advising Directors on the implementation strategies for copper transformation to reduce operational costs on legacy network including vacating real estate, upgrading services from copper to fiber access including network and service simplification along exiting high-cost legacy technology
  • Develop and implement capital governance model to maximize ROI on $20M allocation while ensuring accountability of management and delivery

Senior Program Manager for Voice & Transport Equipment Upgrades

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2016 - Current
  • The program included replacing 20+-year-old technology with soft switch technology including build, integration of new technology, and migration of customers to the new platform; the program is a multi-year program valued at ~$10M/ year
  • To date migrated 700k+ line customers, 3,000 PBX, and Wholesale customers on 25 sites working with 100+ people (including multiple vendors) on this initiative
  • NG9-1-1 SafetyNet compliance with I3 (RTT) required by CRTC: Involving the replacement of legacy operator services platform used for SafetyNet and integrating Bell’s billing and back-office processes into a Cloud-based solution offered by a third party while leaving the contact center positions unchanged

Senior Program Manager for Field Services productivity and merger integration activities

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2014 - 01.2016
  • Developed a program in Field Services to manage field productivity involving ~1800 employees including cost-saving measures, employee retirement plans, and process improvement initiatives
  • This work evolved to the integration of Field Services Atlantic after Bell's purchase late in 2014; $13M in productivity gains from 2014 to 2016 were achieved while managing the timing of a 3-year headcount reduction of 300 FTE.

Senior Program Manager Northwestern Ontario Broadband Initiative

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2012 - 01.2014
  • Joined as Program Manager to take over the leadership of a corporate strategic program that was in high jeopardy of not delivering on commitments to government funders
  • The $87M program, which placed 2,100km of fiber to connect 22 First Nations with high-speed internet in remote Northern Ontario, had very high visibility in communities and at different levels of government
  • Involved working with 6 separate government agencies all of whom had varying cash flow and political requirements to ensure the Program was completed successfully.

Voice Evolution Program Manager

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2007 - 01.2011
  • Working with Service Development provided Program Management in the delivery of individual projects that provided IP solutions to all business segments
  • This included Managed IP PBX solutions, Voice Mail On-Line, Find Me Follow Me, SMB Communication Solutions, PC Phone, etc
  • Led 80+ team members working in a highly complex environment requiring significant business change with an annual budget of $5M - $20M
  • These solutions enriched the customer experience while leading Bell Aliant through business change from a copper line telephone company to an IP Services provider.

Program Manager Bell Aliant Voice Mail Upgrade

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2009 - 01.2010
  • A subset of the Voice Evolution Program, this involved migrating 800K subscribers in 6 provinces from legacy platforms to a state-of-the-art platform including moving customers to a common billing model for new IP Voice Mail
  • This was a $16M program with up to 60 team members involving two vendors
  • Work involved 10 major migrations over 6 months; the project was forecasted to create over 30K trouble calls but resulted in less than 14K calls due to solid communication, testing, risk, and program management plans.

Education

Master of Business Administration - International Business Management

University of New Brunswick
Saint John, NB

Skills

  • Problem-Solving
  • Detail Oriented
  • Strategic Planning
  • Team leadership and direction
  • Program Leadership
  • Critical Thinking
  • Stakeholder Communications
  • Cross functional Team Builder
  • Budget Development
  • Remote Team Management
  • Quality Assurance
  • Project Management

Educationcertificationsandawards

  • Bell Aliant CEO Excellence Award 2014
  • Lean Six Sigma Green Belt certified 2012
  • Prosci Business Change Management Training 2011
  • PMP (Project Management Professional) 2007
  • Public speaking and leadership facilitator certified Christopher Leadership 2003
  • MBA International Business (UNB) 2002

Professionalandvolunteeraffiliations

  • Salvation Army Kettle volunteer (20-25 hours each December)
  • Kennebecasis Valley Fire Department 2021 to present: Chair of the Board of Fire Commissioners
  • Kiwanis: member 2018 to present involved with Calendar Fund Raising activities for children in need
  • Lions Club: Inglewood Manor complex (nonprofit housing): President/ Chairman 2015- 2018
  • Board Member: Saint John Industrial Boards 2014 - 2017
  • Lions Club: River Valley Club Treasurer 2013 - 2018
  • Project Management Institute (NB) member 2005 - present
  • Project Management Institute (International) member 2005 - present
  • St. Josephs Guild maintenance for St. George’s Church 2007 - 2013
  • Project Management Institute (NB) Marketing Director 2009 -2011

Areasofknowledgeandabilities

  • Sought after Senior Program/ Project Manager/ Senior Advisor with strong organizational change skills
  • Fluent using French & English in business settings (spoken and written)
  • Comfortable working with executives in delivering obvious, ambiguous, strategic, and lengthy projects
  • Quickly understands the current environment to develop a plan to achieve desired organizational goals
  • Ability to work with vendors to integrate work into organizational goals
  • Establishing seamless governance processes
  • Strong communication skills
  • Working with various levels of government, governmental agencies, and enterprise companies
  • Flair for integration of technology, people and processes
  • Comfortable mentoring and coaching people on communications approach and political considerations

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Advisor Organizational Management

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
06.2023 - Current

Senior Program Manager for Voice & Transport Equipment Upgrades

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2016 - Current

Senior Program Manager for Field Services productivity and merger integration activities

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2014 - 01.2016

Senior Program Manager Northwestern Ontario Broadband Initiative

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2012 - 01.2014

Program Manager Bell Aliant Voice Mail Upgrade

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2009 - 01.2010

Voice Evolution Program Manager

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2007 - 01.2011

Program Manager (Finance) for Income Trust Merger with Bell Canada

Bell Canada/ Bell Aliant/ Aliant Telecom/ NBTel
01.2006

Master of Business Administration - International Business Management

University of New Brunswick
Stephane Bolduc