Stephanie Ochoa
Lakewood
Summary
Creative fashion professional with a background in retail and merchandising, pursing a career in buying, marketing, and business. Goal oriented and consistently seeking opportunities in increasing fashion business knowledge.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Revolve Clothing
07.2020 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Wholesale Sales Representative
Everlyclothing
01.2020 - 04.2020
- Conducted regular product training sessions for retail staff, ensuring they were knowledgeable about products and able to effectively sell them to customers.
- Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
- Analyzed market trends and competitor activity to identify potential opportunities for growth within the territory.
- Organized and attended regional trade shows as a representative of the company, promoting our products to prospective buyers while strengthening brand awareness.
Sales Associate / Private Label Specialist (AQUA)
Bloomingdale's
06.2018 - 12.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Zara
08.2014 - 06.2017
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Creative Industry Studies Business Admin
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2019
Associate of Arts - Sales, Merchandising, And Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2018
Associate of Arts - Business Administration
Cypress College
Cypress, CA06.2016
Skills
- Product Knowledge
- Strategic Sales Knowledge
- Problem Resolution
- Store Maintenance
- Active Listening
- Critical Thinking
- Customer Service
- Sales Expertise
- POS Systems Expert
- Product and Service Solutions
- Microsoft PowerPoint
- Stress Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Revolve Clothing
07.2020 - Current
Wholesale Sales Representative
Everlyclothing
01.2020 - 04.2020
Sales Associate / Private Label Specialist (AQUA)
Bloomingdale's
06.2018 - 12.2019
Sales Associate
Zara
08.2014 - 06.2017
Bachelor of Arts - Creative Industry Studies Business Admin
FIDM/Fashion Institute of Design & Merchandising
Associate of Arts - Sales, Merchandising, And Marketing
FIDM/Fashion Institute of Design & Merchandising
Associate of Arts - Business Administration
Cypress College
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