Steph Kemp
Milton
Summary
Dynamic professional with several years of diverse experience in natural product sales, excelling in customer service and small business management and ownership. Adept at fostering relationships and driving sales growth through innovative strategies and effective communication. Skilled in problem-solving and leveraging holistic knowledge and combining interpersonal skills to build rapport. Known for fostering organic relationships and introducing innovative solutions that elevate customer satisfaction, enhancing client retention and satisfaction by delivering tailored solutions. Committed to delivering exceptional results in competitive environments.
Overview
4
4
years of professional experience
Work History
ADR Petstores
Owner/ Operations,
10.2023 - Current
- Developed loyal customer base by consistently delivering high-quality all-natural products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs while introducing new vendors and innovation.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
Inside Sales Territory Manager
Natural Specialty Sales, an Acosta Division
07.2021 - 06.2022
- Developed strong relationships with accounts and clients through consistent communication and exceptional customer service.
- Managed inside sales territory through effective growth techniques, such as power BI, monitoring vendor SKU performance and offering helpful feedback.
- Liaised with clients via email, phone and teams calls, to identify and address needs, growing existing accounts through cross-selling, and by establishing and navigating ambitious targets.
- Worked closely with other departments to promote products and marketing campaigns with effort to exceed goals, targets and quotas consistently.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention, and directed communication, all marketing material to accounts.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Introduced innovation to the existing client base, leading to an increase in upselling opportunities and repeat listings for enhancing ROI.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through timely response to inquiries, showcasing product benefits and value propositions of brands effectively.
Education
||| Degree Usui Reiki Method of Natural Healing
Usui Reiki Master Certification
Facilitated By Elizabeta Paunoska Reiki Master 01-2022
Associate of Arts - Business Management & Cosmetic Techniques
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05-2004
Skills
- Friendly, driven and congenial attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Intuitive
- Holistic knowledge
- Account development
- Sales reporting
- Small business management
- Verbal communication
- Business development
- Cross-selling products and services
- Account management
- Brand storytelling
- Client relations
Accomplishments
Wrote a successful business plan and opened a thriving, all-natural pet store focusing on the health and well being of carnivorous pets.
Performed viral marketing techniques to launch intrigue in the community such as consumer testing sample outreach, and local radio station ads with a personal family touch.
Certified in Usui Reiki Master Level to bring about healing to loved ones.
Timeline
ADR Petstores
Owner/ Operations,
10.2023 - Current
Inside Sales Territory Manager
Natural Specialty Sales, an Acosta Division
07.2021 - 06.2022
||| Degree Usui Reiki Method of Natural Healing
Usui Reiki Master Certification
Associate of Arts - Business Management & Cosmetic Techniques
Sheridan College Institute of Technology And Advanced Learning
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