Steph Jennex
Niagara Falls,ON
Summary
Food & beverage server with years of experience looking to contribute skills in customer service. Skilled team member looking to employ my abilities in communication, problem-solving and up-selling skills in a server or bartender role. Highly committed to providing enjoyable experiences to customers. Have loyal regulars anywhere worked.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Bartender
Chucks Roadhouse
Niagara Falls, Ontario
02.2025 - 08.2026
- Prepared and mixed a variety of cocktails and beverages for customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided excellent customer service by engaging with patrons and addressing needs.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained cleanliness and organization of the bar area throughout shifts.
Bartender
Niagara Distillery
Niagara Falls, Canada
01.2022 - 01.2025
- Mixed craft cocktails and provided exceptional service while maintaining bar inventory
- Coordinated with kitchen staff and servers to deliver seamless service during peak hours, efficiently handling multiple customer requests and improving overall service flow
- Managed cash transactions and reconciled daily sales while ensuring compliance with liquor service regulations and maintaining precise inventory records
Server
Montanas BBQ
01.2020 - 01.2022
- Provided excellent customer service in a fast-paced dining environment.
- Adapted to fast-paced environment, resolved customer concerns promptly, and fostered positive atmosphere during busy shifts
- Cultivated strong relationships with team members and regulars, supported new staff, and upheld consistent service standards during peak hours
- Ensured accurate order management for food and drinks to enhance customer satisfaction.
- Assisted with training new staff on restaurant procedures and service standards.
Server/ Bartender
Kelseys Roadhouse
01.2019 - 01.2020
- Managed high-volume bar operations, crafted cocktails, and streamlined service processes to enhance guest satisfaction
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted in training new servers.
Server/ Bartender / Supervisor
Iggys Pub & Grub
01.2016 - 01.2019
- Delivered exceptional service across multiple tables and bar stations, enhancing dining experiences and ensuring high customer satisfaction.
- Provided excellent customer service in fast-paced pub environment.
- Oversaw bar stock management to maintain optimal inventory levels.
Education
Certified -
Smart Serve
06.2023 - 06.2028
Skills
- Mixology techniques
- Customer relationship management
- Fast-paced service delivery
- Upselling techniques
- Outstanding customer service
- Strong multitasking
Timeline
Bartender
Chucks Roadhouse
02.2025 - 08.2026
Certified -
Smart Serve
06.2023 - 06.2028
Bartender
Niagara Distillery
01.2022 - 01.2025
Server
Montanas BBQ
01.2020 - 01.2022
Server/ Bartender
Kelseys Roadhouse
01.2019 - 01.2020
Server/ Bartender / Supervisor
Iggys Pub & Grub
01.2016 - 01.2019