Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Languages
Languages
Timeline
Generic

Stephanie Bettencourt

Toronto,ON

Summary

I am a highly motivated and self-directed individual with prior experience as a Lead Medical Admin/Assistant. I have excellent communication, organizational, office management, and customer relations skills that will allow me to successfully fulfil this position.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant, Phlebotomist

Gold Standard Health Corp
Toronto, ON
10.2018 - 03.2025
  • Streamlined patient-physician communication by transmitting messages about concerns, condition updates, or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone, email, and in person.
  • Documented patient care plans, treatments, and progress notes in our EMR for chronic pain patients, when working with the chronic pain department.
  • Communicating with various pharmacies to ensure prescription refills and clarification requests are addressed in a timely manner.
  • Efficiently performed insurance verification and submissions when supporting the rehab department.
  • Submitting and monitoring OHIP billing for family, and walk-in physicians.
  • Managed collection of patient samples, administering intramuscular injections and performed venipuncture when support and assistance is required by physicians and lab techs.
  • Maintained a clean & safe environment when working in the laboratory.
  • Prepared specimens and forms to transport to outside laboratories, such as Lifelabs and Public Health.
  • As lead admin, I secured patient information while safeguarding medical records when processing requests such as WSIB, insurance, legal, and chart transfer requests.

Medical Receptionist

Christie Clinic Medical Office
Toronto, ON
01.2015 - 08.2017
  • Dr.Puja Malik, Dr.Dan Sood,Dr.Reena Chada, Luan Chuen
  • Entered patient demographics and health history into patient database using EMR :OscarHost
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Maintaining records , while ensuring proper patient privacy.
  • Correcting any OHIP errors and updating OHIP info in order to re-submit MOH billings.
  • Checked patients in and out for appointments, Rostering new patients and collecting payments for uninsured services not covered by OHIP.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts when required.

Optometrist Assistant

Dr. Susan da Cruz and Associates Optometrist
Toronto, ON
10.2010 - 01.2015
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
  • Reviewed medical records prior to patient appointments.
  • Supported clerical staff to facilitate optimal patient care and operations.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.

Secretary ( Summer Temp Position )

New Drivers Driving School
Toronto, ON
07.2010 - 09.2010
  • Ensured that each student is registered for a class and provided any and all necessary information.
  • Booked driving lessons for students while keeping the driving instructor’s schedule flowing and organized.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Provided administrative support to the Office Manager and other staff members.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.

Education

Phlebotomy -

Medix Collage
04-2023

Muscular Injection Certificate -

Medix College
03.2016

Medical Office Admin - Health

Everest Collage
01-2012

Harbord Collegiate Institute
01.2010

Skills

  • Medical billing, OHIP billing
  • Medical terminology
  • Quick problem solver
  • Electronic medical records (Oscar, Telus PS Suite)
  • Front desk operations
  • Lead Admin
  • Multitasking
  • Team management
  • Customer service
  • Telephone etiquette
  • Intramuscular Injection Certification
  • Certified phlebotomist
  • Knowledge in : APS requests, WSIB claims, Legal requests
  • Immunization Administration

Accomplishments

  • Placement to complete Medical office admin program: Women’s College Hospital volunteer work.
  • Certificate : Medix College Muscular injection program CN Tower Stair Climb for United Way Standard First Aid and CPR- SAJE VITAL SIGNS Run for the Cure; Breast Cancer Marathon St.
  • Peter's Warm Welcome Table Harbord Leadership Program- Teaching and leading troubled students to success.

Certification

-70 wpm First Aid and CPR. Certified in Muscular Injections

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English, Portuguese and Italian

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Italian
Limited
Spanish
Limited

Timeline

Medical Assistant, Phlebotomist

Gold Standard Health Corp
10.2018 - 03.2025

Medical Receptionist

Christie Clinic Medical Office
01.2015 - 08.2017

Optometrist Assistant

Dr. Susan da Cruz and Associates Optometrist
10.2010 - 01.2015

Secretary ( Summer Temp Position )

New Drivers Driving School
07.2010 - 09.2010

Muscular Injection Certificate -

Medix College

Phlebotomy -

Medix Collage

Medical Office Admin - Health

Everest Collage

Harbord Collegiate Institute

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Stephanie Bettencourt