Stepfon Lewis
Rancho Santa Margarita
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and team efficiency at Loan Depot through expert conflict resolution and active listening. My proficiency in Microsoft Excel and dedication to quality control significantly contributed to operational improvements, showcasing a blend of technical and interpersonal skills that drive organizational success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Loan Depot
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Server
De Lucia’s Italian Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server/manager
Mollies Country Kitchen
02.2020 - 04.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Loader and Unloader
Target
02.2018 - 07.2020
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
Support Staff Member
True Vida Recovery
02.2017 - 07.2020
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Education
High School Diploma -
Glynn Academy High School
Brunswick, GA06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Paperwork processing
- Microsoft PowerPoint
- Data collection
- Technical support
- Quality control
- Warehousing functions
Timeline
Server
De Lucia’s Italian Restaurant
01.2024 - Current
Server/manager
Mollies Country Kitchen
02.2020 - 04.2024
Loader and Unloader
Target
02.2018 - 07.2020
Support Staff Member
True Vida Recovery
02.2017 - 07.2020
Customer Service Representative
Loan Depot
High School Diploma -
Glynn Academy High School
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