Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stepfanie McBride

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Monitoring Centre Operator

Telsco Security Systems Inc
04.2019 - 10.2023
  • Provided on-the-job training to newly hired workers and team members.
  • Responded to customer calls and emails to answer questions about products, services, update account and billing information
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Booked service calls for commercial and residential clients.
  • Upload technician. Remotely connected to client's security systems to program or fix problems.

Service Technician

Liberty Security
05.2015 - 01.2019
  • Diagnosed and troubleshot problems, repairing, and restoring systems to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Managed personal inventory.
  • Provided on-the-job training to newly hired workers and team members.
  • Wrote and revised programming procedures.
  • When needed, worked in the call centre and provided over the phone tech support.

Senior Sales Associate

7-eleven
07.2012 - 04.2015
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Performed daily paperwork, cash handling and banking.
  • Prepared and maintained hot food to company standards.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

High School Diploma -

Fort Saskatchewan Next Step Outreach School
Fort Saskatchewan, AB
06.2009

Skills

  • Data Entry
  • Typing
  • Microsoft Word
  • Computer Skills
  • Continuous Improvement
  • Communication Skills
  • Time Management
  • Customer Service
  • Troubleshooting
  • Technical Support
  • Problem-Solving

Languages

English
Native or Bilingual

References

Jeremy Dwyer - former co-worker - (587) 987-4175

Pamela Stewart - former co-worker - (780) 238-6506

Timeline

Monitoring Centre Operator

Telsco Security Systems Inc
04.2019 - 10.2023

Service Technician

Liberty Security
05.2015 - 01.2019

Senior Sales Associate

7-eleven
07.2012 - 04.2015

High School Diploma -

Fort Saskatchewan Next Step Outreach School
Stepfanie McBride