Stepfan Owens
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
7
7
years of professional experience
Work History
Marketplace Specialist
Omnicom Media Group
05.2022 - Current
- Advertiser Setup & Management: Successfully onboarded and managed high-profile advertisers including Uber, Metrolinx, and Jaguar, ensuring their campaigns were effectively executed.
- Support & Troubleshooting: Provided comprehensive day-to-day support across agencies and advertisers, addressing issues with Demand-Side Platforms (DSPs), inventory problems with publishers, and Supply-Side Platforms (SSPs).
- Performance Tracking: Generated detailed reports to monitor and analyze inventory performance metrics across various publishers, enabling data-driven decision-making.
- Process Improvement: Enhanced inventory usage by implementing process improvements through Private Auctions, optimizing ad spend efficiency.
- Partnership Coordination: Engaged with top Supply-Side and Demand partners, including Google, TradeDesk, Magnite, and Index, to streamline operations and maximize campaign effectiveness.
Programmatic Account Coordinator
Starcom
01.2021 - Current
- Quality Assurance: Conducted thorough quality checks before campaigns went live to ensure accuracy and alignment with campaign objectives.
- Brand Safety: Implemented and monitored brand safety measures to protect advertisers' reputations and ensure appropriate ad placements.
- Performance Reporting: Generated and analyzed detailed performance reports to track campaign metrics and provide actionable insights for optimization.
- Billing Reconciliation: Managed billing processes, including reconciliation of invoices to ensure accuracy and alignment with campaign budgets.
- Daily Pacing & Review: Monitored daily campaign pacing and performance, making real-time adjustments as needed to meet targets and optimize outcomes.
- DSP Management: Utilized various Demand-Side Platforms (DSPs) such as DV360, Verizon, and Amazon to manage and optimize ad campaigns.
- Client & Management Communication: Maintained regular communication with clients and senior management regarding account progression, upcoming campaigns, and optimization recommendations.
- Campaign Elements Upload: Uploaded and managed various campaign elements, including floodlights and creatives, ensuring proper setup and deployment.
Programmatic Coordinator
Dentsu
01.2022 - 05.2022
- Quality Assurance: Conducted thorough quality checks before campaigns went live to ensure accuracy and alignment with campaign objectives.
- Brand Safety: Implemented and monitored brand safety measures to protect advertisers' reputations and ensure appropriate ad placements.
- Performance Reporting: Generated and analyzed detailed performance reports to track campaign metrics and provide actionable insights for optimization.
- Billing Reconciliation: Managed billing processes, including reconciliation of invoices to ensure accuracy and alignment with campaign budgets.
- Daily Pacing & Review: Monitored daily campaign pacing and performance, making real-time adjustments as needed to meet targets and optimize outcomes.
- DSP Management: Utilized various Demand-Side Platforms (DSPs) such as DV360, Verizon, and Amazon to manage and optimize ad campaigns.
- Client & Management Communication: Maintained regular communication with clients and senior management regarding account progression, upcoming campaigns, and optimization recommendations.
- Campaign Elements Upload: Uploaded and managed various campaign elements, including floodlights and creatives, ensuring proper setup and deployment.
BRAND AMBASSADOR
STATIS RING
01.2020 - 01.2021
- Product Presentations: Delivered compelling presentations of newly developed products to businesses, effectively building and expanding the client base.
- Product Enhancement: Conducted research on user and company experiences with competitor products to identify opportunities for improving our own product offerings.
- Social Media Management: Assisted in managing social media platforms, contributing to increased brand visibility and engagement through strategic content and interaction..
CUSTOMER SERVICE REPRESENTATIVE
407ETR
05.2020 - 12.2020
- App Improvement: Collaborated with marketing and finance departments to brainstorm and implement ideas for enhancing the 407 app’s functionality, leading to a more effective and user-friendly platform.
- Customer Concerns Analysis: Analyzed customer feedback and concerns to identify solutions that would enhance customer relationships and streamline operational processes.
- User Experience Enhancement: Educated customers on the benefits and efficient use of the 407 app, improving their overall experience and maximizing the app's utility.
CUSTOMER SERVICE REPRESENTATIVE
CANADA BREAD LTD
09.2017 - 04.2018
- Software Utilization: Proficiently used SPA software system and Lync messenger to manage customer interactions and streamline communication processes.
- Customer Inquiry Management: Addressed all inquiries, orders, and complaints from food services and independent operators, ensuring timely and effective resolution.
- Bilingual Support: Provided comprehensive customer service in both English and French, handling phone calls and written communications to assist a diverse client base.
Education
Diploma - Business Administration-Marketing
SHERIDAN COLLEGE
08.2020
Sales certificate -
Skills
- MS OFFICE
- GOOGLE ANALYTICS
- CRM
- EMAIL MARKETING
- DV360
- Google Authorized Buyers
- TTD
- GOOGLES CAMPAIGN MANAGER
- THE TRADEDESK DSP
- AMAZON DSP
- BILINGUAL (FRENCH)
Volunteer Experience
- Canadian Boys and Girls Club
- Brampton minor football association
Timeline
Marketplace Specialist
Omnicom Media Group
05.2022 - Current
Programmatic Coordinator
Dentsu
01.2022 - 05.2022
Programmatic Account Coordinator
Starcom
01.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
407ETR
05.2020 - 12.2020
BRAND AMBASSADOR
STATIS RING
01.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
CANADA BREAD LTD
09.2017 - 04.2018
Diploma - Business Administration-Marketing
SHERIDAN COLLEGE
Sales certificate -
Similar Profiles
Harleen KaurHarleen Kaur
Regional Client Lead at Ptarmigan Media (Part of Omnicom Media Group)Regional Client Lead at Ptarmigan Media (Part of Omnicom Media Group)
Sahil VermaSahil Verma
Associate Director at PHD Media - Omnicom Media GroupAssociate Director at PHD Media - Omnicom Media Group
Olivia BeringerOlivia Beringer
Senior Research Director at PHD Media, Omnicom Media GroupSenior Research Director at PHD Media, Omnicom Media Group
Deepayan MaitraDeepayan Maitra
Lead Designer Trainer, Lead Designer Digital, Subject Matter Expert at Annalect - Omnicom Media GroupLead Designer Trainer, Lead Designer Digital, Subject Matter Expert at Annalect - Omnicom Media Group
ECE BAYRAKTAROĞLUECE BAYRAKTAROĞLU
Marketplace Specialist at KOTONMarketplace Specialist at KOTON