Stepan Dolepa
Vinaròs,Castellón
Summary
Studied in Ukraine and in Italy.
Was working in Italy, Spain, Germany, United States of America, Canada
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Gran Hotel Peñiscola
2019.07 - 2020.03
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Interpreter
Hotel Services
2012.12 - 2019.12
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
Tour Guide
Vatican City
2005.08 - 2012.09
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on tours of Facility.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
Bachelor Philosophy -
Salisian University
Roma, Italy 06.1999
Skills
- Delivery Coordination
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
Certification
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
English
Full Professional
Italian
Full Professional
Spanish
Full Professional
Polish
Professional Working
German
Limited Working
Ukrainian
Native or Bilingual
Timeline
Front Desk Receptionist
Gran Hotel Peñiscola
2019.07 - 2020.03
Interpreter
Hotel Services
2012.12 - 2019.12
Tour Guide
Vatican City
2005.08 - 2012.09
Bachelor Philosophy -
Salisian University
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
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