Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SeniorSoftwareEngineer

Stepan Dolepa

Vinaròs,Castellón

Summary

Studied in Ukraine and in Italy.

Was working in Italy, Spain, Germany, United States of America, Canada

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Gran Hotel Peñiscola
07.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Interpreter

Hotel Services
12.2012 - 12.2019
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone and emotion as closely as possible.

Tour Guide

Vatican City
08.2005 - 09.2012
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to Number people on tours of Facility.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Education

Bachelor Philosophy -

Salisian University
Roma, Italy
06.1999

Skills

  • Delivery Coordination
  • Positive Attitude and Energetic
  • Greeting and Seating Clients
  • Call Answering and Routing

Certification

  • Area of certification, Company Name - Timeframe
  • Certified Job Title, Company Name - Timeframe

Languages

English
Full Professional
Italian
Full Professional
Spanish
Full Professional
Polish
Professional Working
German
Limited Working
Ukrainian
Native or Bilingual

Timeline

Front Desk Receptionist

Gran Hotel Peñiscola
07.2019 - 03.2020

Interpreter

Hotel Services
12.2012 - 12.2019

Tour Guide

Vatican City
08.2005 - 09.2012

Bachelor Philosophy -

Salisian University

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Stepan Dolepa