Stella Mars Arbon-Ouano
Breslau,ON
Summary
Head of Human Resources with extensive experience in strategic planning, employee relations, and talent management. Proven track record of implementing innovative HR programs that enhance employee engagement and productivity. Strong leadership skills foster a positive work environment and drive organizational growth. Expertise in performance management, change management, restructuring and organizational development gained through tenure at Alstom Shared Services.
Overview
20
20
years of professional experience
Work History
Head of HR - PH
Alstom Shared Services Phils. Inc
Cebu, Cebu
06.2015 - 03.2025
- Coordinated annual performance reviews for all employees, adhering to established criteria.
- Conducted exit interviews to collect feedback from departing employees for organizational improvement.
- Managed recruitment processes to attract top talent across various positions.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions to ensure smooth transitions for new hires.
- Oversaw performance management processes, including evaluations and feedback sessions.
- Supported payroll processing and benefits administration for all employees.
- Maintained HR records and documentation for compliance with company policies.
- Identified potential areas of risk within the organization's HR practices and provided solutions accordingly.
- Organized team building activities to promote collaboration among different departments within the organization.
- Collaborated with various departments such as Finance and Accounting, Legal Affairs, when needed.
- Evaluated job descriptions regularly to ensure they accurately reflect job duties and responsibilities.
- Researched best practices in HR operations to ensure that the organization is compliant with current regulations.
- Monitored compliance with employment laws and regulations by conducting regular audits of payroll records and other documents related to human resources functions.
- Assisted senior management in developing strategic objectives related to workforce planning.
- Oversaw employee relations issues such as grievances, disciplinary matters, performance improvement plans, labor relations.
- Coordinated performance management processes, including evaluations and feedback sessions.
- Developed and implemented employee engagement initiatives across the organization.
- Streamlined onboarding processes for new hires to enhance integration experience.
- Monitored budgets related to HR operations including staffing costs, compensation packages.
- Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture.
- Communicated regularly with senior executives regarding staff morale, retention rates, turnover trends.
- Partnered with senior business leaders in planning and delivering robust talent plan aligned with business objectives.
- Participated in external networking activities to build relationships with potential candidates for future roles within the organization.
- Analyzed data from surveys to identify areas of improvement in the workplace experience.
- Advised managers on best practices for managing their teams effectively while maintaining compliance with applicable laws.
- Oversaw employee incentive programs and consistently assessed need for improvement.
- Coached and trained leaders in hiring and interviewing, talent and succession planning and performance management.
- Maintained records of absences, leave requests, vacation days taken.
Senior HR Manager
Author Solutions Phils. Inc (Publishing)
Cebu, Cebu
02.2008 - 06.2015
- Developed HR policies to align with company goals in the publishing industry.
- Managed recruitment processes to attract top talent for various publishing roles.
- Led employee engagement initiatives to foster a positive workplace culture.
- Implemented performance management systems to evaluate employee contributions effectively.
- Oversaw employee relations, addressing concerns and resolving conflicts promptly.
- Conducted training programs to enhance staff skills and knowledge in publishing operations.
- Analyzed HR metrics to identify trends and inform strategic decision-making.
- Collaborated with department leaders to support workforce planning and talent development.
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Developed and implemented Human Resources policies, procedures, and programs.
- Reviewed job descriptions for accuracy and relevance to changing roles within the company.
- Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
- Participated in professional networks to stay abreast of changes in human resources management techniques.
- Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
- Facilitated meetings between managers and staff members regarding workplace conflicts or disputes.
- Performed routine audits of personnel files to ensure compliance with labor regulations.
- Prepared reports summarizing employee data relevant to turnover rates, absenteeism levels.
- Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
- Developed strategies for recruiting top talent from both internal and external sources.
- Established paths for employee promotion and development, as well as clear succession plans for key positions.
- Served as a consultant on various projects related to organizational design and restructuring efforts.
- Monitored payroll processing functions in order to ensure accurate payment of wages.
- Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
- Designed compensation plans that aligned with company objectives and budget constraints.
- Worked with department managers to establish performance evaluation and improvement processes.
- Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Investigated complaints of discrimination or harassment brought forward by employees or external sources.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Handled employee discipline and termination to address policy infractions.
- Created and implemented employee retention strategies.
- Suggested promotions and wage increases according to employee performance.
HR Manager
Artisan Creations Int'l Corp.(Group of Companies)
Mandaue, Cebu
12.2004 - 02.2008
- Implemented benefits programs tailored to employee needs and preferences.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Drafted job descriptions based on current roles within the organization.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Provided HR consultation services to leadership and department heads.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Suggested promotions and wage increases according to employee performance.
- Researched industry trends to inform compensation and performance strategies.
- Helped with employee transfers and referrals.
- Scheduled random drug testing for employees to diminish regularity risks.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Reported on workplace health and safety compliance to superiors.
Education
Bachelor of Science - Psychology
Silliman University College
Dumaguete City, Negros Oriental03-1994
J.D. - Juris Doctor (Under-graduate)
University of Cebu
Cebu City, PhilippinesSkills
- Performance management and workforce planning
- HR policy development and compliance process auditing
- Talent development and employee engagement
- Conflict resolution and change management
- Data analysis and statistical analysis
- Succession planning and strategic thinking
- Leadership coaching and mentoring
- Employee wellness programs and relations
- Onboarding programs and training development
- Career pathing and retention strategies
- Employment law expertise and regulatory compliance
- Internal communications and HR technology implementation
- Flexible work arrangements and diversity initiatives
- Benefits administration and labor relations
- Recruiting, interviewing, and negotiation tactics
- Health and safety compliance and union negotiations
- International mobility management (expats visa, temp & permanent transfer, global experience, etc)
Accomplishments
- HR Best Practices Award for Philippines via Alstom HR Global Recognition
- Certificate of Compliance (COC) Recognition from Department of Labor & Employment (DOLE)
- President's Circle Award @ Author Solutions Phils. Inc.
- Employee Exemplary Award
Timeline
Head of HR - PH
Alstom Shared Services Phils. Inc
06.2015 - 03.2025
Senior HR Manager
Author Solutions Phils. Inc (Publishing)
02.2008 - 06.2015
HR Manager
Artisan Creations Int'l Corp.(Group of Companies)
12.2004 - 02.2008
Bachelor of Science - Psychology
Silliman University College
J.D. - Juris Doctor (Under-graduate)
University of Cebu
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