Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stella Yoo

Anaheim

Summary

Self-motivated and energetic sales/customer representative with strong sales background and effective relationship building and client retention skills. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for the sales products while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.

Overview

9
9
years of professional experience

Work History

Car Sales Advisor

Crevier BMW/Subaru Orange Coast/Penske
07.2023 - 02.2025
  • Proficient in using DealerSocket CRM and Reynolds & Reynolds DMS to manage customer relationships, track leads, follow up with prospects, and streamline the sales process in a high-volume automotive retail environment.
  • Greeted and engaged with clients on the showroom and served as knowledgeable first point of contact. Responded to inquiries regarding vehicle features, specifications, and availability, both in person and over the phone.
  • Negotiated vehicle pricing and trade-in values, presented and explained financing options and warranty programs to support informed purchasing decisions.
  • Successfully closed vehicle sales by building rapport, identifying client needs, and guiding customers through the purchase process. Effectively presented financing and protection options to ensure a seamless handoff to the finance department.
  • Conducted comprehensive vehicle deliveries by addressing final client questions, demonstrating key features and onboard technology, assisting with mobile app setup, and installing license plates to ensure a confident ownership transition.

Car Sales Consultant

Jim Falk Lexus Of Beverly Hills
08.2022 - 03.2023
  • Skilled in understanding automobiles and their characteristics, capabilities, and features.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
  • Demonstrated vehicle features and took customers on test drives.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Office Manager/Sales

The Shade Plus
09.2021 - 06.2022
  • Managed the submission of orders and delegated the inbound calls.
  • Working with sales and manufacturing to provide quotes.
  • Processing and auditing the invoices from customers and distributors.
  • Managed vendor carriers and scheduled work orders for installation.
  • Farming of potential customer prospects in the market.
  • Supported the accounting department to manage the AP/AR.
  • Promoted products for home renovation, design planning, color choices, and measurements.

Customer Tech/Support Worker

Direct4biz ATT
11.2019 - 06.2021
  • Continually maintained working knowledge of all company products, services and promotions.
  • Managed troubleshoot and resolved customer impacting issues such as: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Utilized operational systems to process purchases of all products and services.
  • Administered system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  • Required solid problem-solving skills for the purpose of determining and solving customer technical issues.
  • Used strong verbal skills and phone skills for the purpose of gathering data for problem solving and for communicating results to customers.
  • Developed strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude.

Server

Lucille’s Smokehouse BBQ
02.2016 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handled complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed to a team of 14 servers.
  • Planned pricing and menus to increase patronage and profit.
  • Responsible for a fifty-seat dining section in an extremely fast paced environment.
  • Multi-tasking and excellent memory have been constantly exercised.
  • Trained the onboarding of new employees including hosts, servers, and bartenders.
  • Greeted guests, set up table settings and condiments before seating guests.
  • Ensured highest standard of customer service and southern hospitality.
  • Took ownership of on-site inventory.
  • Assisted manager with the ordering and procurement for restaurant operations.

Supply Chain Specialist

Olympic Aviation
11.2018 - 06.2019
  • Negotiated pricing with vendor suppliers, while finding ways to decrease rates.
  • Managed company’s domestic freight with carriers and warehouses.
  • Ensured that raw goods and finished goods were delivered on time in full.
  • Supported the creation of internal and external processes to ensure traceability of all inventory and logistic distribution channels.
  • Formed new standards for procurement, production planning and inventory management at the company’s manufacturing plant as well as third party warehouses.
  • Monitoring the KPI levels of 3PL’s, asset-based carriers and third-party warehouse facilities.
  • Expeditor of quotes and sales through the supply chain, operational link between company commercial team, manufacturing plants and purchasing teams.
  • Performed third-party logistics (3PL) system administration functions and coordinates all activities related to transportation issues, including invoicing and freight claims.
  • Review freight optimization models of inbound and outbound freight through various modes, consolidation loads, frequency of shipments/deliveries.
  • Synergized with domestic and international freight forwarders to ensure inbound and outbound freight is routed in the most efficient.

Education

High School Diploma -

Whittier Christian High School
06.2006

Skills

  • Computer: Microsoft Office, CRM Proficiency (DealerSocket, Reynolds & Reynolds, SalesForce, etc) Canva, 65 WPM
  • Skills: Customer Service, Email and Phone Etiquette, Relationship Building, Communication, Problem Solving, Registration Procedures, Financial acumen
  • Language: Bilingual in Korean

Languages

Korean
Professional Working

Timeline

Car Sales Advisor

Crevier BMW/Subaru Orange Coast/Penske
07.2023 - 02.2025

Car Sales Consultant

Jim Falk Lexus Of Beverly Hills
08.2022 - 03.2023

Office Manager/Sales

The Shade Plus
09.2021 - 06.2022

Customer Tech/Support Worker

Direct4biz ATT
11.2019 - 06.2021

Supply Chain Specialist

Olympic Aviation
11.2018 - 06.2019

Server

Lucille’s Smokehouse BBQ
02.2016 - 12.2019

High School Diploma -

Whittier Christian High School

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Stella Yoo