Stella Wogwugwu
Toronto,Ontario
Summary
Experienced technical business analyst (CBAP certified) with 8 years of proven skills in stakeholder management, documenting and analyzing business processes, data management, project leadership, and service improvement. Proven expertise in business process re-engineering, data analysis, KPI development, and creating comprehensive business cases and reports. Strong communicator adept at drilling down to the root cause of issues and coming up with practical and effective solutions that aligns with business objectives within acceptable levels of risk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
Beanfield Metroconnect
10.2022 - Current
- Streamlined business operations by identifying business needs recommending opportunities to improve the business by saving costs, increasing revenue, and reducing operational waste
- Led project management on a complex technology compliance audit to help the business achieve SOC2 attestation
- This resulted to heightened customer and investor trust, increasing annual revenue by $2 million CAD.
- Document and streamline complex business process flows using Visio and Figma. Created visual descriptions of current state and future state processes.
- Collaborated with stakeholders on Gap Analysis, prepare business cases for projects and utilized JIRA to track agile implementation projects.
- Analyze internal systems and workflows being developed to ensure that the systems currently in the development phase are consistent with the current processes, aligned with compliance standards, and easily adaptable for end users to meet growing customer demands
- Created dashboards to track operational metrics, applied Excel skills such as Pivot Tables and Power Query to analyze data to extract key insights for business decisions
- Analyzed large data sets in SQL server to generate reports on large datasets, extracted data from SQL into Power BI to create stunning visualizations and easy to digest dashboards for senior management.
Business System Analyst
NavingRed Technologies
12.2020 - 10.2022
- Lead business process mapping sessions and re-engineering exercises with key stakeholders and senior management, identifying gaps and opportunities for improvement.
- Conduct requirement gathering sessions with stakeholder groups using requirements elicitation techniques tailored to the stakeholders
- Applied communication and collaboration skills to facilitate ongoing conversations. This resulted in faster process adoption by 11%.
- Lead change management initiatives, provide training and up-skilling for end-users interfacing directly with newly implemented systems and processes
- Assist small business clients with scope change process and conduct quality management to ensure that implemented changes align with requirements
- Proactively carried out risk management activities from identification, documentation and tracking to ensure that the project/process risks remain within business risk appetite.
- Participate in quality assurance activities by supporting test script development and user acceptance testing.
- Work with cross-functional teams – developers, ux designers, Q.A, product owners and architects to create artifacts such as user stories, wireframes, and process flows.
- Use Jira for backlog grooming and monitor progress on projects. Actively participated in Scrum ceremonies. Applying Agile methodologies resulted in faster project delivery 2 weeks ahead of schedule.
Business Analyst
Old Mutual
09.2015 - 12.2020
- Gather requirements through interviews, workshops, focus groups and other elicitation techniques during stakeholder engagements
- Review and develop KPIs using the Results Based Accountability (RBA) methodology to measure program outcomes and efficiencies, resulting in improved customer satisfaction by 15%.
- Document customer journey workflows for Property and Casualty Insurance products. Participate in process Improvement.
- Performed ETL (extract, transform and load) data into SQL for analysis. Maintained SQL database, create views by writing reusable code which improves reporting speed and accuracy
- Prepare business cases, project charters, and technical requirements documentation to support organizational initiatives.
Education
Bachelor of Science - Human Kinetics And Health
University of Lagos
Lagos 10.2014
Skills
- Agile & Waterfall Methodologies
- User Acceptance Testing/QA
- Project Management
- JIRA & Confluence
- Customer Experience (CRM)
- Stakeholder Engagement
- BPMN Process Mapping (Visio, Figma)
- User stories & Use case modelling
- Business Requirements Management
- Data Analysis (Excel, SQL, Python, R)
Certification
MAR 2022
Certified Business Analysis Professional (CBAP)
SEP 2023
AWS Cloud Practitioner
JUN 2024
ITILV4 Foundation
2024
SCRUM MASTER, PRODUCT OWNER (in view)
Timeline
Business Operations Analyst
Beanfield Metroconnect
10.2022 - Current
Business System Analyst
NavingRed Technologies
12.2020 - 10.2022
Business Analyst
Old Mutual
09.2015 - 12.2020
Bachelor of Science - Human Kinetics And Health
University of Lagos
MAR 2022
Certified Business Analysis Professional (CBAP)
SEP 2023
AWS Cloud Practitioner
JUN 2024
ITILV4 Foundation
2024
SCRUM MASTER, PRODUCT OWNER (in view)
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