Stella Tourangeau
Cornwall,ON
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out, with 5 years of hands on experience in the industry. From sales, to service, to parts, experience in every department at a dealership and willing to take on any role needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Specialist
Cornwall Centre Volkswagen
2019.11 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Communicated with local organizations to build networks and develop leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Negotiated contracts and closed sales with new and existing clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Substitute Teacher
ESC La Citadelle (CSDCEO)
2022.03 - 2022.06
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Sales Associate
Marks Work Warehouse
2019.09 - 2019.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Camp Counselor
Association Francophone De La Région De York
2018.07 - 2018.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Honours Bachelor of Business Administration - Automotive Business
Georgian College
Barrie, ON05.2028
High School Diploma -
École Secondaire Catholique La Citadelle
Cornwall, ON06.2021
Skills
- Project Management
- Consultative Sales
- Product expertise
- Opening and closing procedures
- Point of sale operation
- Problem-Solving
- Attention to Detail
- Knowledge of Multiple DMS Systems; SERTI & CDK
- Adaptable
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- OMVIC License - Since 2021
- WHMIS 2015 Awareness Training - Since 2019
- GM Driver's License
- Multiple Manufacturers Certifications
Timeline
Substitute Teacher
ESC La Citadelle (CSDCEO)
2022.03 - 2022.06
Business Development Specialist
Cornwall Centre Volkswagen
2019.11 - Current
Sales Associate
Marks Work Warehouse
2019.09 - 2019.12
Camp Counselor
Association Francophone De La Région De York
2018.07 - 2018.08
Honours Bachelor of Business Administration - Automotive Business
Georgian College
High School Diploma -
École Secondaire Catholique La Citadelle
- OMVIC License - Since 2021
- WHMIS 2015 Awareness Training - Since 2019
- GM Driver's License
- Multiple Manufacturers Certifications
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