Summary
Overview
Work History
Education
Skills
Timeline
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Stella Song

Scarborough

Summary

Proactive and highly motivated professional with a strong academic background in Public Policy and a passion for social equity. Equipped with foundational knowledge in policy analysis and research gained through coursework. Eager to apply academic learning in a practical setting to contribute effectively to advancing public policy initiatives. Seeking an opportunity to grow and develop within the dynamic field of policy.

Overview

4
4
years of professional experience

Work History

Data Entry Clerk

Bayshore Health Care
04.2023 - Current
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Upheld and maintained strict confidentiality of sensitive client information, ensuring unwavering compliance with industry regulations and company policies.
  • Organized, sorted, and checked input data against original documents.
  • Ensured appropriate turnaround time for all data entries.

IAHS Testing Centre Testing & Office Support

Mohawk College
03.2023 - 07.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing new procedures.
  • Verified accuracy and completeness of test materials, meticulously inspecting items such as exam booklets, answer sheets, and testing equipment before each testing session to maintain high standards of testing integrity.
  • Maintained student identification processes with strict adherence to confidentiality protocols, ensuring secure handling of personal information and participant privacy through testing procedures.

Infection Control Officer/Receptionist

Shalom Village
01.2021 - 03.2023
  • Reviewed and comprehended all current information pertinent to screening mandates and testing protocols, ensuring health and safety guidelines adherence.
  • Maintained meticulous records of screening and testing results, prioritizing accuracy and confidentiality while demonstrating professionalism and empathy toward staff and visitors.
  • Effectively managed a dynamic and fast-paced environment, efficiently performed screening mandates and provided receptionist duties with a strong focus on efficiency and customer service.
  • Applied critical thinking skills to analyze situations, assess options, and make informed decisions promptly, contributing to effective screening and testing processes.

Wellness Coordinator

Shalom Village
06.2021 - 06.2022
  • Organized and facilitated on-site events tailored to individuals' needs and preferences, fostering a supportive and engaging environment.
  • Developed and managed weekly activity calendars, curating diverse group activities and programs to promote social interaction, mental stimulation, and physical well-being.
  • Strategized and closely coordinated with staff support team to ensure residents' comprehensive physical and emotional well-being
  • Scheduled and led specialized programs designed to enhance participants' physical fitness and social engagement, fostering a supportive and inclusive environment.
  • Conducted thorough patient evaluations to assess mental, emotional, social, and physical aptitudes, identifying suitable recreational interventions and therapeutic activities to improve overall quality of life.
  • Coordinated with McMaster University to recruit, train, and onboard student volunteers, enhancing program participation and support for recreational activities while providing valuable learning opportunities for student volunteers.

Teaching Assistant

McMaster University
09.2020 - 05.2021
  • Fostered interactive environments during weekly tutorial sessions, engaging students through discussions and activities.
  • Graded assignments and exams, ensuring accuracy and adherence to university standards while providing constructive feedback to support student learning and development.
  • Oversaw classes of up to 75 students per semester.
  • Mentored students through regular office hours and one-on-one communication, offering academic support and guiding students in their coursework.

Supervisor and Trainer

Shanghai 360
02.2020 - 04.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands in a fast-paced environment.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints and resolved issues, adjusting policies and procedures to meet changing needs and ensure satisfaction.
  • Maintained clean and well-organized production, ensuring safety protocols to prevent violations and minimize work delays due to hazards or inefficiencies.

Policy Auditor

Shalom Village
09.2021 - 12.2021
  • Collaborated closely with senior management team at Shalom Village to update and revise organizational policies to align with current regulations.
  • Utilized PolicyManager software to analyze over 200 policies, ensuring compliance with legal requirements and organizational standards.

Education

Master of Public Policy - Public Policy in Digital Society

McMaster University
Hamilton, ON
2024

Bachelor of Arts - Health And Society & Aging And Society

McMaster University
Hamilton, ON
2021

Skills

  • Skilled in drafting policy documents, reports, briefs, proposals that are concise while advocating for policy changes through effective communication
  • Effective time management and organizational skills to prioritize tasks, allocate resources efficiently, and maintain productivity in a fast-paced environment
  • Proficient in evaluating the outcomes and effectives of programs and policies, and make recommendations for improvement based on findings
  • Ability to thrive in dynamic environments, adapt to changing priorities, and quickly grasp new concepts or policy areas
  • Proficient in analyzing legislation, regulations, and public policies to assess their impact and effectiveness

Timeline

Data Entry Clerk

Bayshore Health Care
04.2023 - Current

IAHS Testing Centre Testing & Office Support

Mohawk College
03.2023 - 07.2023

Policy Auditor

Shalom Village
09.2021 - 12.2021

Wellness Coordinator

Shalom Village
06.2021 - 06.2022

Infection Control Officer/Receptionist

Shalom Village
01.2021 - 03.2023

Teaching Assistant

McMaster University
09.2020 - 05.2021

Supervisor and Trainer

Shanghai 360
02.2020 - 04.2020

Master of Public Policy - Public Policy in Digital Society

McMaster University

Bachelor of Arts - Health And Society & Aging And Society

McMaster University

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Stella Song