Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Stella Shapiro

Montreal,Quebec

Summary

My principal asset, in addition to my professional experience, resides in

my taste to raise of new challenges. My various abilities enable me to

affirm that I will be able to fill effectively and with honesty all my

functions in your company. Friendly, delivering quality customer service

in busy environment. Centered on the team work and the interpersonal

relations. Have a will to learn and capacity to adopt the new

responsibilities. Very Dynamic, Social, general-purpose , Motivated and

hardworking. Capacity to adapt and work under pressure, tenacity and

team spirit.

Motivated team player experienced in providing exceptional customer

service. Proven ability to remain calm and professional in high-stress

situations while being able to quickly and effectively resolve customer

complaints. Possesses exceptional communication, organizational and

multitasking skills. Committed to providing the highest quality service

and creating a positive customer experience.

Overview

21
21
years of professional experience

Work History

Head Bartender

Pandora Supper Club
06.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender /Mixologist /waitress

WUNDERBAR * W HOTEL
01.2016 - 01.2020

Bartender / Waitress / Poker Machines

ITALI.CO BIRRERIA
01.2014 - 01.2016

Customer Greeter

SILVERSTAR MERCEDES
01.2013 - 01.2016
  • Basic accounting
  • Cash report for service and sales/service department
  • Customer service /CSI
  • Warranty booker
  • Fed-x/Purolator scheduling pickups / drops
  • Mailing / Stamping /Sorting
  • Filling all departments paper work
  • Phone call reception / transfers
  • Courtesy vehicles charges / payments/ follow ups
  • Client’s vehicle Pick-ups and drops inventory
  • Closure body shop/service/parts Invoices
  • Orders of Personalised key chains, note pad and business cards
  • Administrative multitasking

Manager/ Bartender / poker machines

JILLYS PUB
01.2008 - 01.2013

Receptionist (full Time) / Customer Service

PORSCHE PRESTIGE
01.2008 - 01.2010
  • In Charge of managing new/already Clients
  • In Charge of making sure all pricing are up to date
  • In charge of Stocks/inventory (Basic accounting)

Telemarketing/sales

GROUPE SODEX PHARMA INC. (Bio-pharmaceutical Laboratory)
01.2004 - 01.2008
  • Administrative tasks and secretariat
  • General office work and reception of calls
  • Purchases of office equipments
  • Customer service and customer follow-ups

Skills

  • Staff Training and Supervision
  • Alcohol Safety Knowledge
  • Attentive service
  • Cash handling expertise
  • Punctual
  • Diplomatic
  • Ambitious
  • Extroverted
  • Organized
  • Responsible
  • Initiative
  • Reliable

Languages

English
Full Professional

Timeline

Head Bartender

Pandora Supper Club
06.2023 - Current

Bartender /Mixologist /waitress

WUNDERBAR * W HOTEL
01.2016 - 01.2020

Bartender / Waitress / Poker Machines

ITALI.CO BIRRERIA
01.2014 - 01.2016

Customer Greeter

SILVERSTAR MERCEDES
01.2013 - 01.2016

Manager/ Bartender / poker machines

JILLYS PUB
01.2008 - 01.2013

Receptionist (full Time) / Customer Service

PORSCHE PRESTIGE
01.2008 - 01.2010

Telemarketing/sales

GROUPE SODEX PHARMA INC. (Bio-pharmaceutical Laboratory)
01.2004 - 01.2008
Stella Shapiro