Summary
Overview
Work History
Education
Skills
Volunteer
Extracurriculars
Certification
Languages
Timeline
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Stella Seong

Calgary,AB

Summary

Skilled in customer service excellence and POS system management, I have a proven track record of enhancing guest experiences at establishments like Chicko Chicken. My strong work ethic, coupled with patience and empathy, has consistently improved service quality and efficiency. Achievements include maintaining high accuracy levels in transactions and contributing to a positive team environment through effective collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quick-Service Cashier

Chicko Chicken (Heritage)
01.2024 - Current
  • Greeted customers entering the store and responded promptly to their needs.
  • Assisted customers with their orders and provided recommendations.
  • Managed cash register and processed transactions efficiently.

Server

Oneway Seoul Pocha
09.2023 - 04.2024
  • Provided efficient and friendly service in a busy Korean bar environment.
  • Took customer orders and delivered food and drinks promptly.
  • Maintained cleanliness and organization in the service area.

Outdoor Dog Swimming Pool Lifeguard

Dogbay Seoul
05.2023 - 08.2023
  • Ensured the safety of dogs and their owners at the swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR.
  • Monitored pool area and enforced rules to ensure swimmer safety.

Barista/Cashier

Good Earth Cafe (Elveden)
08.2021 - 01.2022
  • Prepared and served hot and cold beverages to customers.
  • Used cash registers and POS systems to process customer orders.
  • Maintained a clean and organized workspace to ensure optimal productivity and safety.

Server/Cashier

San Dong BanJeom
07.2020 - 07.2021
  • Managed multiple tables simultaneously without compromising service quality.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Ensured compliance with age requirements for alcohol consumption.

Server/Cashier & Food Prep

Yum Yum BBQ & Chicken (Bowness)
05.2018 - 06.2019
  • Assisted in food preparation by cutting, chopping, and marinating ingredients.
  • Maintained clean and well-organized food preparation zones.
  • Ensured a clean and safe kitchen environment.

Education

Bachelor of Commerce - General Business

University of Calgary
Calgary, AB
05.2026

High School Diploma -

Western Canada High School
Calgary, AB
06.2019

Skills

  • Customer Assistance
  • Work Ethics and Integrity
  • Patience and Empathy
  • Customer service excellence

Volunteer

Event Planner, Dowoom Nanoom — Present

Organized and coordinated events, including Korean cultural festivals and networking events.

Korean School Volunteer — 2 years
Handled children, organized and cleaned classrooms, acted as direct assistant to teachers
Rowdy (School Volunteer) — 1 year
Hosted open houses for junior high students, parent-teacher meetings, and debate contests
Mission (Church Volunteer) — 2 years
Went to Siksika and Sunchild to serve the Nations

Extracurriculars

Haskayne Commerce Undergraduate Society — Marketing & Communication Association — 6 months

Assisted in developing marketing strategies and communications.


The Association of Korean-Canadian Scientists & Engineers — Jr. Finance Executive — Present

Managed financial records and assisted in budgeting.

Certification

ProServe Liquor

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Quick-Service Cashier

Chicko Chicken (Heritage)
01.2024 - Current

Server

Oneway Seoul Pocha
09.2023 - 04.2024

Outdoor Dog Swimming Pool Lifeguard

Dogbay Seoul
05.2023 - 08.2023

Barista/Cashier

Good Earth Cafe (Elveden)
08.2021 - 01.2022

Server/Cashier

San Dong BanJeom
07.2020 - 07.2021

Server/Cashier & Food Prep

Yum Yum BBQ & Chicken (Bowness)
05.2018 - 06.2019

Bachelor of Commerce - General Business

University of Calgary

High School Diploma -

Western Canada High School
Stella Seong