Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

STELLA PRIETO

Mississauga,Canada

Summary

Customer service and administrative professional with extensive experience across warehouse, retail, and office environments. Proven track record in expanding client bases and collaborating with account executives to drive profitability. Expertise in modern account management tools enhances operational efficiency and customer engagement. Recognized for high productivity in call center roles, with strong skills in communication, problem-solving, and record-keeping.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Coordinator

CHEP CANADA
01.2022 - 07.2025
  • Conducted regular audits of accounts to ensure accuracy and compliance with company policies.
  • Developed strong organizational and communication skills while coordinating accounts with multiple clients.
  • Provided excellent customer service to ensure client satisfaction and account retention.
  • Resolved escalated complaints and answered questions regarding policies and procedures.
  • Developed and maintained effective relationships with vendors and suppliers.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Responded to customer inquiries regarding order placement and delivery scheduling.
  • Built strong client relationships through service execution, validation and good response time.
  • Worked with the account team to achieve business goals by building trust and providing strategic and realistic solutions.

CUSTOMER SERVICE REPRESENTATIVE

CHEP CANADA – CALL CENTER
01.2021 - 01.2022
  • Balanced network orders with customer demand and shipping requirements, considering inventory, capacity, and costs.
  • Handled incoming calls and emails to process orders, troubleshoot issues, and provide information.
  • Attended training sessions to remain informed on product and policy updates.
  • Interfaced with customers and carriers to ensure compliance and performance standards.
  • Secured business success by identifying and communicating potential supply chain conflicts.
  • Assessed and resolved order fulfillment risks related to operations, inventory, and transporter capacity.
  • Established effective relationships across departments to address customer-impacting issues.

CUSTOMER SERVICE REP

LCBO SEASONAL HELP
01.2018 - 01.2021
  • Assisted customers in locating desired products to enhance shopping experience.
  • Recommended suitable products based on customer needs and promoted new arrivals.
  • Processed transactions efficiently during checkout to ensure prompt service.
  • Restocked shelves regularly to maintain organized inventory and product availability.

WAREHOUSE CLERK

DOT FOODS
01.2018 - 01.2020
  • Managed daily operations within food distribution warehouse ensuring efficiency and productivity.
  • Provided customer assistance to vendors and sales associates via phone, email, and in-person interactions.
  • Coordinated appointment bookings for product pickups and deliveries.
  • Prepared necessary documentation for drivers to facilitate smooth operations.
  • Organized workflow for warehouse team to ensure timely fulfillment of customer orders.
  • Oversaw inventory control processes to maintain accurate stock levels.
  • Utilized Warehouse Management Software and Daytex system for improved operational management.

MERCHANDISING EXECUTION AREA SUPERVISOR

THE HOME DEPOT
01.2012 - 01.2018
  • Successfully managed the activities of 13 team members in multiple locations.
  • Provided a high level of product and leadership support to vendors and representatives.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Interviewed, hired, and trained new quality customer service representatives and Merchandising associates.
  • Customer service supervisor- addressed concerns with professionalism and in a timely manner.
  • Experience dealing with delicate and sensitive issues.

PRO DESK MANAGER

THE HOME DEPOT
01.2008 - 01.2012
  • Collaborated with team of 7 associates to deliver exceptional service to Pro Contractors.
  • Achieved monthly sales and credit goals through effective team management.
  • Prepared schedules and conducted performance reviews for associates.
  • Addressed customer concerns, collaborating with management to implement resolutions.
  • Coordinated with delivery coordinator to prioritize Pro Contractor deliveries.
  • Organized quarterly Pro Events, featuring activities and vendor demonstrations of new products.

Education

General Arts Program -

University of Toronto
Mississauga
01.1995

High School Diploma -

St. Francis Catholic Secondary School
Mississauga

Skills

  • Organized and detail-oriented
  • Resourceful problem-solving
  • Time management expertise
  • Customer relationship management
  • Multitasking proficiency
  • Quick learner and dedicated
  • Training and development facilitation
  • Account management

Affiliations

  • Thru last employer volunteered in many different activities including tree planting, food banks, and Poppy distribution
  • Pastimes include reading, hiking, and watching soccer

Languages

Spanish
Professional

Certification

  • SAP
  • Salesforce
  • Power B1
  • Microsoft Office
  • Smart Service Certificate

Timeline

Account Coordinator

CHEP CANADA
01.2022 - 07.2025

CUSTOMER SERVICE REPRESENTATIVE

CHEP CANADA – CALL CENTER
01.2021 - 01.2022

CUSTOMER SERVICE REP

LCBO SEASONAL HELP
01.2018 - 01.2021

WAREHOUSE CLERK

DOT FOODS
01.2018 - 01.2020

MERCHANDISING EXECUTION AREA SUPERVISOR

THE HOME DEPOT
01.2012 - 01.2018

PRO DESK MANAGER

THE HOME DEPOT
01.2008 - 01.2012

General Arts Program -

University of Toronto

High School Diploma -

St. Francis Catholic Secondary School

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STELLA PRIETO