Stella Patera
Ajax,Canada
Summary
Customer-focused and driven professional with a strong background in client relationship management, problem resolution, and upselling. Skilled in identifying customer needs, providing tailored solutions, and maintaining long-term client satisfaction. Seeking to transition into a sales position where I can leverage my excellent communication and organizational skills to drive revenue and growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Right-Time
Ajax, Canada
11.2023 - Current
- Addressing inquiries, scheduling services, and resolving issues promptly
- Identify opportunities to upsell HVAC maintenance plans and energy-efficient products, increasing customer satisfaction and company revenue
- Collaborate with sales and technical/dispatch teams to provide tailored solutions for clients’ HVAC needs
- Maintain accurate customer records in CRM systems, tracking interactions and follow-up opportunities to support sales conversions
- Deliver exceptional service, delivering positive customer experiences and securing repeat business
Remote Administrative Assistant
Expedia
Toronto, Canada
02.2020 - 09.2023
- Built and maintained strong customer relationships by addressing inquiries and resolving issues promptly
- Managed bookings for hotels and flights, exceeding client expectations through personalized service
- Developed sales tracking spreadsheets to analyze performance and identify growth opportunities
- Collaborated with clients and vendors, negotiating service agreements to meet quality and cost objectives
Administrative Assistant
Dipoche Inc.
Toronto, Canada
04.2018 - 01.2020
- Processed customer orders and ensured timely delivery to meet service standards
- Assisted in setting up meetings with potential clients to introduce products and services
- Maintained accurate records of client interactions and sales data to support business objectives
- Screened and routed calls to support the sales team, ensuring seamless customer communications
Education
Bachelor of Arts - Business Administration
Centennial College of Applied Arts and Technology
Scarborough, ONSkills
- Client Relationship Management
- Sales Prospecting & Upselling
- Negotiation & Conflict Resolution
- Customer Service Excellence
- Problem Solving & Decision-Making
- CRM Tools & Excel Spreadsheets
- Time Management
Languages
English/ Italian
Timeline
Customer Service Representative
Right-Time
11.2023 - Current
Remote Administrative Assistant
Expedia
02.2020 - 09.2023
Administrative Assistant
Dipoche Inc.
04.2018 - 01.2020
Bachelor of Arts - Business Administration
Centennial College of Applied Arts and Technology