Stella Makula
Customer Service Professional
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Radisson Hotel
Edmonton, AB
12.2022 - 06.2023
- Helped 50 customers and beyond daily with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Increased business sales by 10 % and kept truck of client requests , documented problems and recorded solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Associate
Insurance Company Of East Africa
Kampala, Uganda
01.2016 - 01.2022
- Managed over 50 calls per day and responded to emails about company's products and services to different clients.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Certificate - Hospitality
Hospitality Workers Training Centre
Canada 04.2023 - 05.2023
Bachelor of Arts - Bachelor of Arts in Organizational Studies
Makerere Univesity
Kampala Uganda 08.2015 - 01.2019
Skills
Team work
Documentation and reporting
Correspondence composition
Empathetic and genuine
Complaint resolution
Outstanding communication skills
Microsoft Office Suite proficiency
Timeline
Certificate - Hospitality
Hospitality Workers Training Centre
04.2023 - 05.2023
Customer Service Agent
Radisson Hotel
12.2022 - 06.2023
Customer Service Associate
Insurance Company Of East Africa
01.2016 - 01.2022
Bachelor of Arts - Bachelor of Arts in Organizational Studies
Makerere Univesity
08.2015 - 01.2019