Stella Lekemafo
Scarborough,Canada
Summary
Goal oriented, experienced, and innovative. Ready for new challenges and optimistic about the possibility of new opportunities. Skilled in providing excellent customer service and resolving customer complaints. Strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Overview
11
11
years of professional experience
Work History
Cashier/Food Server
The Suya Spot
10.2023 - Current
- Greet and accommodate customers, build positive experience from first interaction
- Taking orders (on phone, in store), serving food and beverages, handling cash transactions
- Interact with customers in a friendly and professional manner.
Bilingual Customer Service/Cashier
Souvlaki Bar
04.2023 - 09.2023
- Handle cash, credit/debit cards, and other forms of payment securely and accurately
- Assisting customers regarding menu, pricing, and any specials or promotions.
- Managed over 100 orders per day
- Reduced wait times for customers with speedy and precise cash register operations
Temporary Receptionist
Fasken Martineau DuMoulin LLP
07.2023 - 08.2023
- Answering all calls to the firm, screening and forwarding all calls as appropriate and providing general firm information to callers as required
- Assisting with the coordinating of scheduling of boardrooms by utilizing the firm’s computerized boardroom booking database
- Prepared waybills for FedEx, Swift Messenger and send out before the end of day.
Bilingual Cashier/Customer
Rotisserie Benny & Co
07.2023 - 08.2023
- Accurately handled cash, checks, credit cards, and gift cards for diverse transactions.
- Increased sales by offering appropriate upsells on promotional items while handling transactions.
- Contributed to a positive work environment by consistently exhibiting a professional attitude and supporting teammates in achieving their goals.
- Supported inventory management efforts by assisting with merchandise restocking when needed.
Administrative Assistant
CITEC Higher Institute Of Technology & Management
01.2023 - 03.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Bilingual Customer Service/Cashier
ELITE FITNESS CLUB
05.2013 - 03.2023
- Maintained a secure environment for customers by following health and safety procedures, monitoring the sign in logbook, and issuing badges to all visitors
- Provided excellent customer service by answering or referring customer enquiries and resolving complaints.
Bilingual Customer Service / Front Desk
CITEC Higher Institute of Technology and Management
08.2019 - 12.2022
- Excelled at performing the following administrative tasks—processing student applications, managing student data, tracking inventory, archiving important documents, and generating monthly status reports—while adhering to internal policies, procedures, and regulations
- Demonstrated a steadfast commitment to providing outstanding administrative support within a fast-paced, customer-facing environment while meeting deadlines, streamlining operations, and achieving organizational success.
- Supported upper management in implementing new initiatives aligned with organizational goals.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Education
Advanced Diploma in Hospitality and Tourism Management Co-op -
Toronto School of Management
Toronto, ON12.2024
Bachelor of Arts, option: Bilingual Letters -
University of Yaoundé I / University of Buea
Yaounde, Cameroon09.2018
Skills
- Excellent organization, multitasking and time management skills
- Superior fluency in verbal and written English and French communication
- Ability to work independently
- Mastery of Microsoft Word, Excel, PowerPoint, Outlook
- Stress management
- POS system operation
- Teamwork and collaboration
Languages
English
Fluent
French
Fluent
Timeline
Cashier/Food Server
The Suya Spot
10.2023 - Current
Temporary Receptionist
Fasken Martineau DuMoulin LLP
07.2023 - 08.2023
Bilingual Cashier/Customer
Rotisserie Benny & Co
07.2023 - 08.2023
Bilingual Customer Service/Cashier
Souvlaki Bar
04.2023 - 09.2023
Administrative Assistant
CITEC Higher Institute Of Technology & Management
01.2023 - 03.2023
Bilingual Customer Service / Front Desk
CITEC Higher Institute of Technology and Management
08.2019 - 12.2022
Bilingual Customer Service/Cashier
ELITE FITNESS CLUB
05.2013 - 03.2023
Advanced Diploma in Hospitality and Tourism Management Co-op -
Toronto School of Management
Bachelor of Arts, option: Bilingual Letters -
University of Yaoundé I / University of Buea
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