Stella Molnar

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Resolved customer complaints promptly and professionally to maintain a positive reputation.

My role here started as a seasonal position of Hostess with the goal of providing the best experience for every guest. Tasks included guest orientation, food service, retail sales, co-ordination with the office for deliveries and transfers, and working closely with the kitchen for special requests. Through the years it grew to off season office duties including pre-season ordering, hiring, scheduling and training. Also included rebooking guests and maintaining a relationship to build a solid client base for the company. I handled guest complaints and offered solutions to maintain high end guest satisfaction working closely with our town office. Also evaluated and promptly resolved lodging operational issues from special requests from our guests.

Ensured that the clients needs were surpassed based on their business portfolio and provided guidance to our products.

Processed various transactions with accuracy and according to bank standards and legal requirements.

Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.

Addressed customer inquiries, requests and complaints with courtesy and professionalism.

Answered bank phone lines and directed customers to appropriate department to address concerns.

Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.