Stella Brzezinska
Port Colborne,ON
Summary
Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Wearhouse Associate /Filler
Canadian Tire Corp.
Port Colborne, ON
05 2022 - 06 2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Performed general housekeeping and cleaning tasks.
Merchandiser/Customer Service Representative
Toys "R" Us Canada
St. Catharines, ON
10.2021 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Worked with floor team and managers to meet wide range of customer needs.
Animal Control Officer
SPCA
Niagara Falls, ON
03.2021 - 06.2022
- Educate the public about animal welfare, and animal control laws and regulations
- Euthanize rabid, unclaimed, or severely injured animals
- Provide care for animals..
- Investigate reports of animal attacks or animal cruelty, interviewing witnesses, collecting evidence, and writing reports
- Issue warnings or citations in connection with animal-related offenses, or contact police to report violations and request arrests
- Answer inquiries from the public concerning animal control operations
- Examine animal licenses, and inspect establishments housing animals for compliance with laws
- Inspect facilities to ensure compliance with security or safety regulations
- Examine personal documentation to ensure that it is valid.
- Issue warnings or citations
- Capturing and impounding dangerous or stray animals
- Investigating cases of animal cruelty
- Enforcing city laws and regulations of that are applicable to the animal control program
- Providing expert testimony in court cases
- Rescuing and relocating trapped animals
- Writing incident reports
- Providing humane care to animals under their supervision
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
Event Administrator
Edge Hospitality
03.2019 - 03.2020
- Managed external contacts for CEO and kept track of periodic communication needed for priority contracts
- Created reports, revenue reports and finical reports as well as, budgeting and filing system
- Researched, proposed and implemented vendor services to decrease costs to the company
- Developed and maintained an internal client filing system
- Maintained a live database of upcoming events
- Remained available for clients 24 hours a day and seven days a week during the month leading up to events
- Contacted caterers, sound and lighting experts, transportation specialists and similar service providers to ensure services could be offered on specified dates
- Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event
- Planned and coordinated menus, set up details, rentals, and desired specialty items with client
- Prepared diagrams for room layouts using room viewer
- Planned events such as meetings, fundraisers, birthday parties and weddings for up as many as 750 people
- Menzies aviation
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 40 team members and volunteers.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Passenger Services Agent /Seasonal Worker
Menzies Aviation
Hamilton, ON
01.2019 - 05.2019
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruption/cancelation
- Manage passenger baggage processing including handling and fee calculation
- Assist passengers as needed through arrival and check in processes
- Assist passengers with special needs such as unaccompanied minors, priority passengers, as well as passengers needing wheel chair assistance
- Direct passengers through Customs, Immigration and Quarantine
- Make public address announcements
- Assist ramp service agents to ensure that wheelchairs, strollers and gate checked bags are properly loaded upon departure and delivery to passengers upon arrival
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Follow airport and carrier guidelines and restriction ( prohibited items check )
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Banquet Supervisor/Wedding Event Coordinator
Edge Hospitality
Oakville, ON
01.2000 - 03.2019
- Responsible for coordination of up to 40 servers in Banquet Conference with capacity of 1000
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Helped with preparation, set-up, and service
- Executed in venue special events as well as off premise
- Performed all transactions in a cordial, efficient and professional manner
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Supervised personnel and directed in wedding task administration and completion.
- Established and managed communications with vendors, confirming service and supply delivery.
- Execute a five course meal
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Directed staff in daily work assignments to maximize productivity
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Developed creative themes for events and created related activities to engage attendees.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated transportation and parking arrangements for guests and vendors.
Banquet Supervisor
Harbour Banquet & Conference Centre
Oakville, ON
05.2008 - 07.2015
- Maintain complete knowledge of service requirements (menu selections, appearance, major ingredients, and methods of proper food and beverage service)
- Directed and managed banquet functions for 1000 person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Liaised with catering department about event changes and implemented requested adjustments.
- Liaised with venue management to monitor logistics and timelines.
- Responsible for training Banquet employees as per company standards
- Communicated with customers regarding orders, comments, and complaints
- Supervised large special social and corporate events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Receptionist
Edge Hospitality
02.2003 - 02.2007
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Fast typing skills 60
- Many years of experience with different software programs Customer satisfaction follow-ups Experience with a multiple line switch board Intermediate proficiency with Microsoft application, as well as Excel and Power Point
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained the front desk and reception area in a neat and organized fashion
- Received and screened a high volume of internal and external communications, including email and mail
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed daily operations and maintenance of equipment
- Received and screened a high volume of internal and external communications, including email and mail.
Education
Diploma - Criminal Justice Studies
Loyalist College
Belleville, ONAssociate of Arts - Customs And Immigration
Humber College
Toronto, ONHigh School Diploma -
St. Ignatius of Loyola Catholic Secondary School
Oakville, ON06.2001
Skills
- Ability to plan, organize, delegate and follow up on team’s activities and projects
- Ability to find solutions to problems and make decisions
- Ability to multitask, adapt and cope with challenging situations
- Smart Serve Certificate
- WHIMS Certificate
- Valid G license
- Multilingual
- Extensive food/beverage knowledge
- Food regulation compliance
- Special event catering professional
- Excellent Costumer service
- Inventory Organization
- Lifting and Sorting
- Motivated Team Player
Certification
Smart Serve Certificate WHIMS Certificate Valid G licence Forklift certified Pump truck certified
Timeline
Merchandiser/Customer Service Representative
Toys "R" Us Canada
10.2021 - 06.2022
Animal Control Officer
SPCA
03.2021 - 06.2022
Event Administrator
Edge Hospitality
03.2019 - 03.2020
Passenger Services Agent /Seasonal Worker
Menzies Aviation
01.2019 - 05.2019
Banquet Supervisor
Harbour Banquet & Conference Centre
05.2008 - 07.2015
Receptionist
Edge Hospitality
02.2003 - 02.2007
Banquet Supervisor/Wedding Event Coordinator
Edge Hospitality
01.2000 - 03.2019
Wearhouse Associate /Filler
Canadian Tire Corp.
05 2022 - 06 2024
Diploma - Criminal Justice Studies
Loyalist College
Associate of Arts - Customs And Immigration
Humber College
High School Diploma -
St. Ignatius of Loyola Catholic Secondary School